Operations Supervisor (Durban)

Job Grade: C1

Job Purpose:

Supervise the day-to-day operations dept. Participates in the development, recommendation, and administration of policies, procedures, and processes in support of operations. Responds to inquiries and requests from internal departments. Responsible for determining and recommending training needs and planning, coordinating, and overseeing the day-to-day operations

Responsibilities:

Supervising Operations

• Supervise the receiving function, completing Manifest, documenting all incoming assessing damages, documenting all discrepancies, taking the necessary measures with the relevant parties to sort all discrepancies out.
• Supervise the dispatch department, ensuring the smooth running of the department, handling of queries that can’t be handled by dispatch clerk. Taking necessary measures with relevant parties to resolve any issues the department may be facing,
• Supervise the Collections Department, ensuring smooth running of the department, handling of queries that can’t be handled by front counter staff, taking necessary measures with relevant parties to resolve any issues the department may be facing
• Supervise the Stores department, ensuring smooth running of department, handling of queries that can’t be handled by the store men, taking necessary measures with relevant parties to resolve any issues the department may be facing.
• Supervise Credits Function and processing of incoming customer credits, Processing of all IBT transfer credits.

Staff Management, Ensuring the necessary departments are covered when other staff members are on leave, arranging casual Labor when required, Training of new staff, and current staff of all new procedures and protocols.

• Liaising with various service providers involved in inbound and outbound Logistics, maintaining relationships to ensure maximum efficiency and better turnaround time on services.
• Basic warehouse upkeep, ensuring basic health and safety standards, such as all goods to be stored on pallets no unauthorized entry, Monitoring E-waste, Monitoring all visitors in the warehouse.
• Monitoring push reports, ordering stock that goes on backorder on system, Monitoring backorders that are backordered on the system, ordering of all stock as directed by Line Manager
• Attending to all queries and enquiries relevant to the department, supporting sales staff to reach customer satisfaction at the same time at a cost-effective method.

Qualifications and Experience:

• Matric
• Valid Driver's license
• Supply Chain & Operations
• Minimum 5 years’ Experience in warehousing
• Minimum 5 Years’ Experience in Operations/Logistics

Knowledge and Skills:

• Receiving
• Store Control
• Dispatching
• Credit Returns
• Critical thinking and Problem solving
• Teamwork and collaboration
• Professionalism and strong work etic
• Oral and written communication skills
• Intermediate Microsoft literacy skills
• Competent in operating Warehousing information systems