Operations Support Manager | Waterfall, Johannesburg | Permanent

Designation: Operations Support Manager | Waterfall, Johannesburg | Permanent

Category: Actuarial

Job Level: Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents

Posted by: PSG Financial Services

Posted on: 17 Sep 2026

Reference Number: POS37599

Closing date: 02-Oct-2026

Position Type: Permanent

Location: Waterfall Magwa Crescent

Overview:

**VACANCY |**OPERATIONS SUPPORT MANAGER | WATERFALL, JOHANNESBURG | PERMANENT

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

Job Description:

A manager of a team of 4 analysts, spanning over financial and actuarial analysis work as well as quantitative analytics. The team services different business units within PSG Wealth, but ultimately our clients.

This role will be reporting to the Head of Product and Actuarial and work alongside two other team managers. The ideal candidate should be someone who understands the business priorities, maintains a high level of technical expertise through proper control mechanisms and who is able to steer the team towards delivery of the required support work items.

Responsibilities:

• Manage the team of fund analysts and quantitative analysts supporting the Fund and Securities business units within PSG Wealth
• Provide and oversee the support provided by the team to Client Services, PSG advisors and IFAs on client queries, new business support (e.g. welcome packs) and operational matters (e.g. performance statements, EAC statements)
• Provide and oversee calculations performed by the team in respect of policy revision calculations or in support of platform system improvements
• Sales initiative, control function and Business Unit metrics pack reporting
• Drive automation of business reporting together with Corporate data team
• Responsible for daily upload of prices on Life priced funds
• Steering the team to provide support to the Product team in providing technical input and testing on tools and calculators used by PSG Wealth and our distribution network (advisors).
• Maintain control standards of all work performed by the team and inform business of developing or new risks

Minimum requirements:

• University Degree majoring in either Investment Management, Insurance mathematics, Actuarial Science, Quantitative Finance or Financial management
• Experience with LISP platforms and long-term savings and investment products
• Programming and modelling skills, specifically financial modelling
• High level of computer literacy, specifically SQL, MS Excel, MS PowerPoint, and PowerBI
• Team management experience advantageous
• Programming experience in VBA, Python, R advantageous

Competencies required:

• Strong mathematical and analytical skills
• Customer oriented
• Ability to manage others
• Good verbal and written communication skills
• Attention to detail
• Time management
• Proactive
• Resilient
• Able to work with people and steer the group to reaching the shared goals of the team
• Team player
• Striving to reach goals and deadlines

How to apply:

Candidates interested must apply on the PSG Careers website https://www.psg.co.za OR browse vacancies https://bit.ly/3bD2iAk by no later than 02 October 2026. By submitting your application, you are giving PSG Financial Services implicit consent to the storage and processing of your personal information. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.