WE ARE HIRING!

Operations Support Unit Administrator

Location: Head Office Centurion | Position Type: Full-Time (Indirect) |

About the Role

Are you a detail-oriented administrative professional looking to drive operational efficiency and growth? We are seeking a proactive Operations Support Unit Administrator to join our team at Head Office. In this role, you will play a key part in optimizing business processes, managing master client data, supporting sales operations, and maintaining seamless cross-system data integration.

Key Responsibilities & Impact

• Client Data & Master System Updates: Process branch requests for client data amendments across internal systems, maintaining high data accuracy and resolving synchronization discrepancies.
• Client Query Management: Monitor the Client Data mailbox, resolve issues regarding non-receipt of customer receipts, investigate email delivery root causes, and keep internal stakeholders updated.
• Sales Support: Assist the Sales team by validating client info, correcting data discrepancies, and troubleshooting Track & Trace issues.
• Digital Data Capture: Validate and update client information submitted via QR code scans to ensure consistent reflection across platforms.
• Track & Trace Master Data: Manage master data integrity, conducting routine checks to maintain cross-system consistency.
• Branch Onboarding: Support onboarding branches onto CashOps SAP, coordinating data setup, system access, and tracking progress.
• Reporting & Compliance: Maintain logs of data changes and resolutions, prepare basic performance and turnaround reports, and ensure compliance with internal governance and audit standards.
• Health & Safety: Comply with workplace safety policies, participate in safety forums, and report safety incidents.

What We Are Looking For

Qualifications & Education

• Grade 12 / Matric
• Certificate or Diploma in Business Administration, Office Administration, Information Systems, Operations Management, or a related administrative/business field

Experience

• 23 years of experience in an administrative or operational support role
• Hands-on experience with business systems, databases, or client data management
• Proven track record of resolving client queries and handling internal stakeholder requests
• Solid background in document control, data capturing, and record-keeping

Key Competencies & Skills

• Exceptional administrative, data capturing, and record-keeping skills with meticulous attention to detail
• Ability to maintain master data and understand basic system integrations and synchronization
• Proficiency in MS Office Suite (Excel, Word, Outlook)
• Strong issue logging, tracking, and escalation capabilities