Order To Cash Controller

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

JOB OVERVIEW

The Order-to-Cash Controller manages the end-to-end Order-to-Cash (O2C) process, ensuring that customer orders are processed accurately and efficiently. Key responsibilities include customer invoicing, collections, customer account reconciliations, bank reconciliations, cash application, and reporting. The role supports healthy cash flow, maintains excellent customer service, ensures compliance with company policies, and assists with payroll processing.

KEY AREAS OF RESPONSIBILITY

• Order Management & Validation
• Oversee digital and physical order captures, ensuring seamless data flow from e-commerce platforms or point-of-sale systems into ERP.
• Process and validate Sales orders, invoices, and payments accurately from Shopify into Business Central.
• Monitor automated revenue, system trends, and revenue mapping/posting issues billing flows and identify exceptions (Monthly Shopify Sale Report vs Monthly Business Central Revenue Report Recon).
• Verify customer information, pricing, and product availability for corporate and B2B customers.
• Review the Marketplace sales orders processed by Inventory Controllers.
• Process the Sales orders and invoices for corporate and B2B customers.
• Resolve order discrepancies before processing.
• Coordinate with Sales, Operations, and Logistics to ensure timely order fulfilment.
• Payment Reconciliation & Cash applications
• Reconcile and match payments and refund from digital payment providers (PSP) against the Sales Transactions.
• Monitor high-volume cashless transactions (credit cards, digital wallets, buy-now-pay-later schemes) and reconcile payment processor settlements with bank deposits.
• Investigate unapplied cash, credit balances, and reconciling items by working closely with Accountant and Junior Accountant.
• Ensure timely and accurate payment application (Payment Gateway and Methods) and receipting by Accountant and Junior Accountant.
• Perform daily and monthly reconciliations of customer accounts, bank receipts, and cash allocations.
• Accounts Receivable & Risk Management
• Monitor customer accounts and outstanding balances.
• Manage consumer or B2B credit limits, fraud prevention checks, and chargeback/refund disputes.
• Track aging reports, streamline collections, and resolve shipping or pricing discrepancies that delay revenue realization
• Perform customer account reconciliations and resolve discrepancies, including posting B2B/B2C receipts, intercompany collections, and cash application in line with customer agreements.
• Monitor aged receivables and support follow-up on overdue balances in collaboration with Marketing & Brand and Operations teams. ·
• Follow up on overdue accounts through calls and emails.
• Allocate customer payments accurately.
• Perform account reconciliations regularly.
• Investigate and resolve payment queries.
• Reporting
• Prepare Accounts Receivable and debtor ageing reports.
• Reconcile revenue, receivables (B2B), and deferred income accounts (Gifts Cards and Unfilled orders for E-commerce and omnichannel)
• Monthly Monitor Gift Card register/table on BC as part of Deferred Income
• Customer Service
• Liaise with retail, e-commerce, finance, and customer service teams to resolve billing and payment queries.
• Liaise with internal departments to B2B customer queries and resolve issues.
• Compliance
• Ensure compliance with financial policies and procedures.
• Maintain accurate financial records.
• Support internal and external audits.
• Protect confidential customer and financial information.
• Adhoc
• Assist with Payroll processing for Mid and Month End.

SKILLS & PERSONAL ATTRIBUTES

• Bachelor’s degree in finance, Accounting, Commerce, or a related field.
• Post Graduate Diploma or CIMA or Revenue assurance certificate advantageous.
• 3–5 years' experience in an Order-to-Cash, Credit Control, Debtors, Accounts Receivable, or Cash Management role, with least a year in supervisory role.
• Strong understanding of accounts receivable processes, collections management, and bank account reconciliations in Retail or FMCG.
• Payroll Process experience on Sage or Payspace.
• Advanced Microsoft Excel skills and experience working with ERP systems (Dynamics 365 Business Central, Netsuite Oracle, or similar).
• Proven record working high volume transaction environment.
• Excellent analytical and problem-solving abilities.
• Ability to manage multiple priorities and meet strict deadlines in a fast-paced retail and e-commerce environment.
• Knowledge of retail and omnichannel business operations will be advantageous**.**