Order to Cash Senior Manager

Order to Cash Senior Manager

Location: Waterfall, Midrand

Reporting to: Chief Financial Officer

Preferred commencement date: 1 February 2027

About the Company

Our client is a leading multinational organisation with an extensive South African and Sub-Saharan African presence. It operates within a fast-paced, customer-focused environment and places a strong emphasis on operational excellence, innovation and the development of high-performing teams.

About the Role

3L Consulting has been appointed to identify an accomplished Order to Cash Senior Manager for a strategic finance leadership position based at our client’s Head Office in Waterfall, Midrand.

Reporting directly to the Chief Financial Officer, the successful candidate will lead an Order to Cash function of approximately 30 employees, including people leaders and individual contributors.

The role will oversee a collections portfolio of approximately R500 million and a customer base of approximately 5,000 customers. Its primary focus is to optimise working capital, strengthen Accounts Receivable and collections performance, improve operational efficiency and minimise the organisation’s exposure to credit risk and bad-debt losses.

Key Responsibilities

• Provide strategic and operational leadership across the Order to Cash function.
• Lead, develop and engage a team of approximately 30 employees.
• Oversee Accounts Receivable, credit management, collections and cash-application activities.
• Develop and implement effective credit policies, payment terms and collection strategies.
• Drive the achievement of cash collection and working-capital targets.
• Monitor overdue accounts, credit exposure, bad-debt provisions and collection performance.
• Ensure the accurate and timely allocation of customer payments.
• Lead continuous-improvement, automation and process-standardisation initiatives.
• Use systems, data, Business Intelligence and Artificial Intelligence to improve efficiency and decision-making.
• Maintain effective financial controls and compliance with organisational policies and standards.
• Act as the escalation point for complex customer and credit-related matters.
• Build strong relationships with senior stakeholders across Finance, Sales, Operations, Customer Service and Information Technology.
• Influence regional and global stakeholders within a complex matrix environment.
• Manage relevant third-party service providers, including collection and credit-rating agencies.
• Build leadership capability, manage performance and support talent and succession development within the function.

Qualifications

• A relevant diploma or degree in Finance, Accounting or an equivalent field.
• A relevant postgraduate finance or accounting qualification is preferred.
• CA(SA) or CIMA is preferred.
• Candidates with other relevant finance qualifications may be considered where they demonstrate the required leadership capability, commercial acumen and Order to Cash-related experience.

Experience Requirements

• At least eight years’ finance or accounting experience within an Accounts Receivable, collections, credit-risk or Order to Cash environment.
• At least six years’ experience operating at middle-management level or above.
• A minimum of four years’ formal people-management experience.
• Proven experience leading a sizeable team, ideally consisting of approximately 30 or more employees.
• Experience managing a collections portfolio of approximately R500 million, or one of comparable scale and complexity.
• Experience overseeing a large customer base, ideally approximately 5,000 customers or a comparable high-volume environment.
• Strong Accounts Receivable, credit management and collections experience.
• Experience operating within a multinational, global or complex matrix organisation.
• Change-management and project-management experience.
• Experience driving process improvement and operational excellence.
• Strong systems and data capability, including exposure to Business Intelligence tools.
• Exposure to automation or Artificial Intelligence within a finance environment would be advantageous.

Direct leadership experience within a collections or contact-centre environment would be advantageous. However, strong leadership experience within a high-volume Accounts Receivable or collections operation will also be considered.

Key Competencies

• Business and commercial leadership
• People leadership and talent development
• Accounts Receivable and collections management
• Credit-risk management
• Working-capital optimisation
• Stakeholder engagement and influence
• Change and project management
• Continuous improvement
• Data-driven decision-making
• Systems, Business Intelligence and Artificial Intelligence capability
• Customer-focused decision-making
• Operational excellence

Ideal Candidate

The ideal candidate is a commercially astute and people-focused finance leader with extensive experience managing a sizeable Accounts Receivable, credit management or collections operation.

They should be capable of leading a large team, managing significant financial exposure and influencing senior stakeholders across a multinational organisation. The successful candidate will combine strong operational and commercial judgement with the ability to drive change, improve processes and develop high-performing leaders and teams.

Remuneration

The position offers a annual package comprising an annual basic salary and a performance-based annual bonus payable upon achievement of agreed targets.

The detailed remuneration structure will be discussed with shortlisted candidates.