Ordering and Fulfilment Coordinator

Roles & Responsibilities

• Order Processing, Placement & Expediting.
• Supplier management.
• Escalation management within the business and external wherever necessary.
• Document Integrity checks as supplied by the internal Sales team.
• Product knowledge.
• Support of other departments and effective representation of the Operations department within the entire work environment.
• Assist with the management, storage and safe keeping of all inventory.
• Meet multiple daily deadlines.
• Placing Orders: Ensuring orders are accurately placed and processed.
• Following Up on Orders: Tracking orders to ensure timely installation or activation.
• Shop Orders: Managing all shop-related orders and inventory.
• Dispatch: Coordinating the dispatch of goods and services.
• Refurb Routers: Handling the refurbishment of routers for reuse.
• Actioning Line Releases: Efficiently managing and processing line releases.
• Handling All Queries/Escalations from the Call Centre: Addressing any issues or concerns escalated from the call centre.
• Managing Retained Clients: Ensuring our retained clients receive continuous and exceptional service.

Projects:

• Managing projects through the entire life cycle in respect of cost, time, and requirements.
• Monitoring and securing project delivery according to timeframes committed to the customer.
• Pre-identification and resolution of project issues.
• Defining and follow up on agreed action plan with customer/suppliers to achieve project goals.
• Collaboration with internal and external teams to ensure that the project is progressing in accordance with the delivery timeframes.
• Ensuring project documentation where necessary is updated frequently and in agreement with the customer.
• Communicating with internal sales or the technical team wherever necessary in the event of a change to the initial project scope.
• Customer Liaison
• Customer relationship management
• Responding to customer's enquiries regarding their orders.
• Ensure the final project sign-off by the customer.
• Admin:
• Ensuring the project billing is on time and in accordance with the finance department billing cut-off dates.
• Internal departmental feedback and relationship building