Orders Clerk

ORDERS CLERK

Position: Orders Clerk

Reporting to: Customer Service Supervisor

Location: Printers Way

An exciting opportunity has become available in our Inbound warehouse for an orders clerk. This position requires a hardworking and dedicated individual.

Key Job Functions

• Accurate processing of incoming orders.
• Processing order on time and in full.
• Maintaining records and ensuring that procedures are followed.
• Check inventory records to determine availability of requested products, escalate and resolve OOS and shelf-life issues.
• Informing customers and reps by mail or telephone of order information, such as unit prices, delivery dates, and any anticipated delays.
• Receive and respond to customer complaints.
• Accurate and timely processing of credit notes.
• Clear, effective and courteous communication with customers and between departments including the interaction with supervisors and managers.

Knowledge and Experience Required

• Computer literacy, including Word, Excel and Outlook
• Matric / Grade 12
• Experience on Syspro would be advantageous
• Experience in FMCG / Food industry would be an advantage.

Person Profile, Skills and Attitude

• Good Time management skills.
• Be available to assist with stock take once a month which could include a Saturday and or Sunday.
• Have a clear criminal record.
• Good communication skills both verbally and written.
• Excellent customer service attitude.
• Attention to detail essential which will include accuracy and speed when processing.
• A team player with strong inter-personal skills.
• “Can do” attitude.

Key Competencies

• Quality Delivery
• Adapting to Change
• Applying Knowledge & Expertise
• Interpersonal Relations
• Planning and organising
• Taking Initiative Please note that you may on occasion be required to perform tasks that are not part of your normal daily duties but may be necessary due to the operational requirements of the Company**.**

Note: Preference will be given to EE candidates in line with the Company’s employment equity plan and BEE strategy

Please note that you may on occasion be required to perform tasks that are not part of your normal daily duties but may be necessary due to the operational requirements of the Company.

In order to consider any application for employment, we will have to process your personal information. The Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner.

To give effect to the above, we are required to provide you with information regarding the processing of your personal information. This information is recorded under the HR Processing Notice, which can be accessed and viewed on the Company website at https://www.libstar.co.za/legal/. Printed copies of this Processing Notice can also be accessed from the HR department. We kindly request that you read the HR Processing Notice to ensure that you understand how Libstar uses and processes your personal information.