Outbound Agent (100% REMOTE, Weekend OFF)

Job description:

This is a 100% work from home, US Hours, Outbound calling role + Weekend Off.

• We are currently seeking candidates with expertise in inbound and/or outbound roles, specifically those with a background in customer support, tech support, telemarketing, voice appointment setting, or similar fields.
• If you possess relevant experience, submit an updated copy of your resume along with a photo and your WhatsApp number.

Note: This is a role that offers a different approach compared to traditional call center agent task, so please read the entire description carefully.

Role: Outbound Specialist, 100% Home based

Job Type: Full-time, US Hours between 3PM SAST - 2AM SAST

Training Date: October 1st

Rate: R41.25 per hour, with commission eligibility

Company: HJN

Core Responsibilities:

• Call every number provided and document the phone number type and outcome with 100% accuracy.
• Candidates will be required to run the process and call at least 65 calls/hour
• Follow step-by-step instructions for documenting the result of the call by following the process without making errors.
• Follow a script to confirm information.
• Complete other tasks as deemed appropriate by the manager.
• Self-disciplined and able to manage own workload with minimal supervision
• Meet and Exceed KPIs
• Display proper phone etiquette at all times

WHAT WE’RE LOOKING FOR:

• At least 2-3 years of experience in a call center role
• Grade 12/Matric equivalent
• No prior issues of tardiness and absences
• Excellent verbal and written English communication skills
• Working hours are aligned with US time zones (between 3PM SAST - 2AM SAST)
• Familiarity with dialer call dispo codes is an advantage
• Familiarity with dialers will be prioritized (Ex: Vicidial)
• Must have a stable, wired internet connection - 60MBPS Minimum speed (REQUIRED)
• Backup internet router is required!
• Must have a Windows 11/Pro desktop/laptop with a working cam for virtual meetings and a computer headset (NOT MOBILE HEADSET)
• Must have minimal to no power outage issues

Pay: R5 500,00 - R6 200,00 per month

Application Question(s):

• WHATSAPP number

Education:

• High School (matric) (Required)

Experience:

• CRM or Dialer / Soft Phone: 3 years (Required)
• Inbound or Outbound Call Center Agent: 3 years (Required)

Language:

• English (Required)

Work Location: Remote