Outbound Appointment Setter — North American Home Services | Remote

Outbound Sales & Appointment Setting Specialist — North American Market

Location: South Africa — Remote
Job Type: Permanent, Full-Time
Compensation: R15,000–R20,000 per month + uncapped performance incentives
Schedule: Monday–Friday | North American Eastern Time

About the Role

We are looking for an exceptional Outbound Sales & Appointment Setting Specialist to join our growing Canadian home-services operation.

You will speak directly with Canadian homeowners who have expressed interest in home upgrades and available financing or assistance options.

This is not a general customer-service position and is not simply a matter of reading from a script.

Your responsibility is to contact leads, establish trust quickly, understand the homeowner's situation, conduct a structured qualification conversation, handle initial questions and objections, and book qualified homeowners for scheduled assessments with our advisory team.

Because you will work exclusively with North American customers, exceptional spoken English is essential. We are looking for someone with a clear, confident, highly understandable voice and a natural conversational style.

What You'll Do

• Make high-volume outbound calls to Canadian homeowner leads
• Conduct structured discovery and qualification conversations
• Build rapport and establish credibility quickly
• Understand each homeowner's property and home-improvement needs
• Determine preliminary eligibility using established qualification criteria
• Handle common questions, concerns and objections confidently
• Convert qualified conversations into firmly scheduled appointments
• Confirm relevant decision-makers and appointment attendance
• Follow up consistently with leads who cannot initially be reached
• Accurately update lead information, dispositions and notes in our CRM
• Meet daily and weekly performance targets
• Participate in call reviews, coaching and ongoing sales training
• Continuously improve conversion rates based on feedback and performance data

What We're Looking For

The ideal candidate has previous experience in one or more of the following:

• Outbound sales
• Appointment setting
• Lead qualification
• Telesales
• Financial services
• Insurance
• Home services
• Telecommunications
• High-ticket sales
• North American call-centre campaigns

Previous experience speaking with Canadian or U.S. customers is strongly preferred.

Requirements

• Exceptional spoken English
• Clear, confident and easily understandable voice
• Natural conversational delivery
• Strong listening and communication skills
• Ability to build rapport quickly
• Comfortable taking control of conversations and asking direct questions
• Strong objection-handling ability
• Comfortable making a high volume of outbound calls
• Highly coachable and able to implement feedback quickly
• Strong computer and CRM skills
• Reliable computer and high-speed internet connection
• Quiet, professional home-working environment
• Reliable attendance and punctuality
• Comfortable working North American Eastern Time hours

What We Provide

• Consistent homeowner leads
• Structured scripts and qualification systems
• CRM and dialing technology
• Comprehensive initial training
• Ongoing recorded-call coaching
• Clear performance targets and KPIs
• Competitive base compensation
• Uncapped performance incentives
• Long-term advancement opportunities

High performers will have opportunities to advance into senior sales, enrollment, training, team leadership and management positions as the organization expands.

Compensation

R15,000–R20,000 per month base compensation, depending on experience and demonstrated ability, plus uncapped performance-based incentives.

We reward performance. Candidates who consistently generate high-quality appointments and contribute to revenue growth will have significant opportunities to increase their earnings and responsibilities.

Working Hours

This position supports customers in Ontario, Canada and operates on North American Eastern Time.

Candidates must be comfortable working approximately afternoon-to-late-evening South African hours. Exact hours will be discussed during the interview process.

Applications submitted without the requested voice recording may not proceed to the interview stage.

Candidates who successfully pass the initial application screening may be invited to complete a short interview and phone-based assessment.

Our selection process may include:

Application Review → Interview → Live Call Roleplay → Coaching Exercise → Final Selection

We are not hiring based solely on years of experience. We are looking for people who can communicate exceptionally well, learn quickly, handle conversations confidently, take coaching effectively, and produce measurable results.

During the interview, spoken English, voice clarity, conversational ability and phone presence will be important parts of the assessment.

Pay: R15 000,00 - R20 000,00 per month

Application Question(s):

• Have you previously made outbound calls to customers in Canada or the United States?
• Are you comfortable working North American Eastern Time hours, approximately 3/4 PM–12/1 AM South African time?

Experience:

• outbound calling: 1 year (Preferred)

Work Location: Remote