Outbound Collections Team Manager
Metropolitan Revenue Collections
Randburg, Gauteng
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
JOB PURPOSE
To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.
QUALIFICATIONS & EXPERIENCE REQUIRED
· Minimum Matric qualification is mandatory.
· Tertiary qualification or course in management is an advantage.
· At least 5 years’ experience in a debt collection call center with minimum 2 years leadership experience as a Team Leader/ Team Manager/ Supervisor.
· Experience with handling IR procedures and performance improvement processes.
· Knowledge of reporting platform.
· Understanding of the POPIA Regulations
· Understanding of Debi check process
COMPETENCIES & SKILLS
· Ability to work under pressure
· Aptitude in decision-making and problem-solving
· Customer Centric
· Proficient in MS Office packages, especially Word and Excel
· Proven ability to meet targets and deadlines
· Strong leadership and coaching skills
· Strong written and verbal communication skills
· Taking accountability and responsibility
If you have not been contacted within 2 weeks, please consider your application as unsuccessful.
Job Types: Full-time, Permanent
Pay: From R10 000,00 per month
Application Question(s):
- How many years leadership experience do you have in a call centre at a debt collection company or financial services?
- What is your salary expectation?
Work Location: In person
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Randburg?
Many call centre roles in Randburg are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Today