Outbound Manager
Exim International
Durban, KwaZulu-Natal
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
To be responsible in its entirety for all Outbound Warehousing, Logistical and related Operational functions in the Cape Town Branch, including but not limited to the managing & optimization of the warehousing function, picking, packing, dispatching, stock control, systems, distribution, reporting and staff management to ensure compliance and customer satisfaction at all times.
KEY RESPONSIBILITIES
· Deliveries on time in full sustained at >95%
· Stock write offs < 0.2% of Turnover
· Ongoing reduction of customer complaints
· OTIF report daily based on previous days picking slips
· Go through the automated back order list to ensure back orders that stock has arrived goes out and due dates are met.
· Set vehicles daily based on areas, weights and number of pallets per order
· Work out customer / trip GP and cost per kg and make sure customers are not costing us money
· Constantly monitor delivery routes to try maximize space on the truck or save costs and eliminate over time.
· Get courier quotes for out-lying orders and see which delivery method is more cost effective
· Should a courier be used, ensure customer and credit controller get a sanned copy of invoice and waybill
· Go over daily vehicle check sheets to note down mileages and check for problems with vehicles / tyres etc
· Monitor mileage daily per vehicle to keep vehicles within the mileage bands to keep hire costs down
· Ensure vehicles are serviced at correct intervals
· Check tracker app to ensure correct overtime is captured and paid
· Monitor tracker to ensure drivers are driving safely, not sitting too long at customers or making unnecessary stops
· Complete daily loading sheets for vehicles
· Prepare trip sheets per vehicles
· Capture Inter Warehouse Requisitions transfer out when stock goes to other branches
· Process order and ensure delivery customers
· Reconcile fuel account
· Reconcile courier account
· Assist Frikkie with machinery quotes, invoices and delivery planning
· Receive customers cash payments and check before handing over to accounts
· Ensure drivers doing overnight trips have accommodation and money for accommodation and meals
REQUIRED MINIMUM EDUCATION & WORK EXPERIENCE
· Minimum 5 years solid outbound (dispatch) experience or logistics experience within a manufacturing concern
· Degree or Diploma in Operations, Logistics or Supply Chain is essential
· Reliable own transport and valid drivers’ license
· Detail orientated
· Excellent planning skills
· Knowledge of stock controlling, processing and ability to report on variances
· Task orientated
· Min 3 years staff management
Pay: R20 000,00 - R30 000,00 per month
Application Question(s):
- Do you live in Hammersdale? or close to Hammersdale?
- How many years of Experience do you have as a Outbound Manager?
- Do you have FMCG experience?
- What is your Highest Qualification ?
- Do you have a valid driver's license?
- Do you have your own Vehicle?
Work Location: In person
Found on Indeed · Posted 1 months ago · Last checked 4 weeks ago
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Durban?
Many call centre roles in Durban are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 1 months ago
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