Outbound Sales Team Leader

ResponseBPO

Umhlanga, KwaZulu-Natal

Salary not listedFull-time · Posted Today

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

We are hiring Team Leaders

Location: Umhlanga Durban

Department: Sales/Lead Gen

Are you a results-driven leader with a passion for people and performance?

Join our growing BPO team as a Team Leader and play a key role in driving excellence on the operations floor.

Key Responsibilities:

✅ Lead, coach, and motivate a team of agents to meet and exceed KPIs

✅ Monitor performance and provide real-time feedback and development

✅ Conduct team huddles, coaching sessions, and performance reviews

✅ Handle escalations and ensure high levels of customer satisfaction

✅ Collaborate with operations and quality teams to improve outcomes
Requirements:

✔ Minimum 1-2 years' experience as a BPO Team Leader

✔ Proven ability to manage performance and drive results

✔ Strong communication and interpersonal skills

✔ High level of accountability and integrity

✔ Experience with reporting, coaching, and conflict resolution

Apply Now: [email protected]

Be the leader that inspires others. Apply today

Pay: R12 000,00 - R15 000,00 per month

Work Location: In person

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Umhlanga?

Many call centre roles in Umhlanga are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Today