Outbound Telesales Advisor

The Role

We have an exciting opportunity to work with our client, they are one of the country’s largest providers of residential property risk expertise and residential surveying services.

The ideal candidate will have outbound sales experience and have knowledge of the UK housing market. You will need excellent communication skills both written and verbal and have strong problem-solving abilities with a high attention to detail.

As a warm lead sales advisor, you will play a pivotal role in ensuring the highest standards of satisfaction for our client. You will be responsible in contacting customers who have already requested a quote for a property survey, meaning you’ll be speaking to warm and engaged leads rather than making cold calls. Your role will be to understand the customer’s requirements, build genuine rapport and demonstrate excellent active listening skills, ensuring every customer receives a professional and positive experience.

Ultimately, you’ll use your communication and sales skills to confidently guide customers towards choosing our client as their surveyor.

Working patterns

45 hours per week contract on a rota basis between the hours of:

10am to 9pm or 11am to 9pm

Weekends: 11am to 7:30pm

Salary & Bonus

This role has a basic salary of R6500 per month plus R1000attendance bonus.

What we look for

· The ability to resolve customer issues in a professional and empathetic manner.

· Experience in contacting and speaking with UK based customers

· The ability to use multiple systems simultaneously

· The ability to resolve customer issues in a professional and empathetic manner.

· You will be self-motivated and driven to achieve challenging KPI’s.

· A confident individual

· Outstanding communication skills

· The ability to hold conversation will people of all ages and backgrounds and easily build rapport with your customers

· You must be able to deliver top-quality customer service and ensure the best outcome for the customer.

· A high level of written English.

· You can work well under pressure and effectively prioritise, plan and organise workload

· Strong attention to detail

Pay: R6 500,00 per month

Work Location: In person