Padel Court Attendant

PADEL COURT ATTENDANT

The Padel Court Attendant is responsible for ensuring the security, access control and general supervision of the Padel Court facilities. The role includes welcoming and checking in booked guests, ensuring that only authorised guests make use of the courts, monitoring the facility and ensuring that the courts and surrounding areas are kept neat, tidy and presentable at all times. The successful candidate should be professional, approachable and service-orientated, while maintaining appropriate security and access-control standards.

KEY RESPONSIBILITIES

Access Control and Guest Check-In

• Monitor access to the Padel Court facilities.
• Welcome guests in a friendly and professional manner.
• Check guests against the relevant court booking system or booking schedule.
• Ensure that only guests with valid bookings are permitted to use the courts.
• Direct guests to the appropriate court and assist with basic enquiries.
• Monitor booking times and assist in ensuring that courts are vacated promptly for the next booking.
• Report any booking discrepancies, unauthorised access or disputes to the relevant manager.

Security and Monitoring

• Maintain a visible presence at the Padel Court area throughout the shift.
• Monitor the courts and surrounding areas for suspicious activity, damage, misconduct or security concerns.
• Ensure that facility rules are adhered to by guests and visitors.
• Report security incidents, accidents, damage or unusual activity promptly.
• Assist with opening and/or securing the facility according to the relevant shift requirements.
• Ensure gates, access points and relevant facilities are secured at the end of operations where applicable.

Court and Facility Upkeep

• Conduct regular checks of the courts and surrounding areas.
• Ensure the Padel Court area is kept neat, clean and presentable.
• Remove or report litter and ensure bins and common areas remain tidy.
• Ensure furniture, equipment and other items are kept in their designated areas.
• Identify and report any damage, maintenance requirements or safety hazards.
• Ensure that no unauthorised equipment or property is removed from the facility.
• Liaise with the relevant cleaning or maintenance teams where additional assistance is required.

Guest Service

• Provide friendly and professional assistance to guests.
• Answer basic questions relating to court access, bookings and facility rules.
• Handle guest queries or concerns calmly and professionally and escalate matters when necessary.
• Maintain a professional appearance and conduct in keeping with Pearl Valley's service standards.

REQUIREMENTS

• Previous experience in security, access control, hospitality, guest services or a similar position would be advantageous.
• Good verbal communication and interpersonal skills.
• Basic computer skills and the ability to work with an electronic booking system.
• Ability to communicate professionally with members, guests and colleagues.
• Reliable, punctual and able to work independently.

· The Padel Court facility operates between 06:00 and 22:00. The position will operate on a rostered shift basis to ensure adequate coverage during operating hours. Shift times and days of work will be determined according to operational requirements and may include weekends and public holidays.

• Security-related qualifications and/or PSIRA registration would be an advantage.

Pay: R30,00 per hour

Expected hours: 45.0 per week

Work Location: In person