Parts Liaison X2 Global Grade 07
Barloworld Equipment
Other, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Position outputs
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Parts ordering (Planning and releasing on CRM)
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An understanding of relevant processes and Key Performance Indicators (KPI’s).
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Provide administrative support to service operations.
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Resolve service queries
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Provide feedback to customers with their Backorders status.
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SAP & CRM Knowledge (Must Have)
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Assist customers in identifying the correct parts on SIS 2.0
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Accurately capture relevant data on the job.
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Accountable to manage open sales orders to customers and deliver in shortest possible time-period.
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Comply with all safety and security rules and policies.
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Determine availability of parts from JDC, Regions and Overseas parts to supply chain to provide accurate information to customers and correctly reflect OTIF date upon releasing of parts. Log CID tickets with CAT to improve lead-time to customers.
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Select appropriate order reason to order parts from supplier considering cut off times, order priorities and additional charges.
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Action workflow messages immediately upon receipt, re-order parts if required and inform customers accordingly.
Candidate Requirements
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Grade 12
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Previous parts experience
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Knowledge of SAP and CRM
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Knowledge of Earthmoving Equipment and inventory control
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Attention to detail, persuasive, resilience.
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Effective communication.
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Strong work ethics & Team player
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Good business communication and interpersonal skills.
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Computer Literate (sound Microsoft office knowledge)
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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