People and Culture Manager

This is a remote position.

Role Description

The People and Culture (P&C) Manager is responsible for building and managing NHG's end-to-end people function and ensuring that the organization has the people, structures, policies, performance systems and culture required to support its next phase of growth.

This is a hands-on leadership role. The successful candidate will operate as both a trusted adviser to the CEO and management team and the person accountable for the day-to-day execution of the P&C function.

The role encompasses the complete employee lifecycle, including workforce planning, recruitment, onboarding, probation, performance management, employee relations, learning and development, remuneration, P&C administration, policy governance, employee engagement and offboarding.

The P&C Manager will play an important role in developing NHG into a high-performance, accountable and people-focused organization while ensuring compliance with South African employment legislation.

Key Responsibilities

• Manage the full employee lifecycle from recruitment and onboarding through performance management, development and offboarding.
• Partner with the CEO and Heads of Department on workforce planning, organizational structure and people priorities.
• Manage recruitment, selection, employment offers and onboarding.
• Own NHG's probation and performance-management processes.
• Advise managers on employee relations, disciplinary, grievance, incapacity and poor-performance matters.
• Ensure compliance with South African employment legislation and good P&C practice.
• Maintain and improve P&C policies, employment documentation and employee records.
• Coordinate payroll-related employee information, remuneration reviews and employee benefits.
• Support learning, development and succession planning.
• Drive employee engagement and support a high-performance, accountable culture.
• Maintain accurate P&C reporting and provide management with meaningful people metrics.
• Identify opportunities to simplify, standardize and automate P&C processes.

Requirements

Experience and Qualification Requirements

• Relevant Bachelor's degree or equivalent qualification in Human Resources, Industrial Psychology, Labor Relations, Business Management or a related field.

• Minimum 5 years' broad P&C generalist experience.

• At least 2 years in an P&C Manager, P&C Business Partner or similar role.

• Strong practical knowledge of South African labor legislation.

• Demonstrable experience managing:

  • disciplinary and grievance processes;
  • poor performance and incapacity;
  • recruitment and onboarding;
  • probation;
  • performance management; and
  • P&C policies and administration.

• Strong communication, judgement and organisational skills.

• Comfortable working independently and taking ownership of a complete P&C function.

• Strong Microsoft 365 skills.

Advantageous:

• Experience in healthcare, insurance, financial services or another regulated environment.
• Experience in an SME, scale-up or entrepreneurial organization.
• CCMA experience.
• P&CIS or P&C process automation experience.
• SABPP registration or professional membership.

The Person We're Looking For:

We are looking for someone who is:

• Hands-on: willing to execute, not only advise.
• Commercial: understands that P&C must support organizational performance.
• Firm but fair: confident handling difficult people matters professionally.
• Pragmatic: able to introduce appropriate structure without unnecessary bureaucracy.
• Highly organized: strong on follow-through, documentation and deadlines.
• Trusted: able to handle sensitive information with discretion.
• Improvement-oriented: continuously looks for better, simpler and more scalable ways of working.

Benefits

Why Join NHG?

• NHG is building a scalable, technology-enabled primary healthcare platform focused on improving access to affordable private healthcare for South Africa's working population.
• This role provides an opportunity to build and shape the People & Culture function of a growing healthcare organisation rather than simply inherit an established corporate P&C system.