People Support Desk Coordinator

Details

Closing Date 2026/08/08

Reference Number SHO260730-2

Job Title People Support Desk Coordinator

Job Type Full Time

Location - Country South Africa

Location - Province Western Cape

Location - Town or City Brackenfell, Cape Town

Job Category Human Resources

About the role The purpose of the Coordinator: Group People Support Desk role is to attend to and resolve basic employee queries (submitted via telephonic or email) relating to payroll, benefits, mobility, organisation management, HR system incident management, compensation and learning for the Shoprite Group. The role is required to perform the necessary actions on applicable People systems (within scope of accountabilities) to address queries of low complexity (I.e., People+ Support, ticket assignments, automated Dept of Labour documents, employment confirmations, etc.). The role may periodically be required to contact employees or line managers to support the provision of services. The Group People Support Desk places the employee at the centre of everything they do; this team will therefore be required to work outside of standard Monday - Friday working hours to render service continuity and support to our supermarket teams which includes Saturdays and Public holidays (45-hour work week).

What you bring* Diploma in Human Resources or Customer Services or equivalent - (beneficial).

• Grade 12, National Senior Certificate - (essential).
• +1 years in an HR Contact Centre, shared service with exposure to interacting with employees in a functional area (payroll, benefits, org management) or equivalent - (essential).
• Experience within the FMCG, retail sector or similar - (preferred).

What you'll doEmployee Centric Delivery

• Providing excellent customer service experience to all Shoprite employees with clear communication and feedback to employees as customers of people services.
• Participating in all People Service Desk activities to support the Group's employee value proposition and related employee experience.
• Receiving and logging queries, requests and/or incidents on the relevant system to generate a record of customer (employee or line manager) engagement.
• Resolving level one support queries and updating the relevant employee record.
• Applying Group People Support Desk processes in accordance with agreed standards or procedures.
• Contacting employees and /or line manager as required to enable the delivery of People services.

People (Self, Team & Organisational)

• Supporting People Support Desk Specialists with tickets assignments as and when required.
• Participating in and aligning with the People Support Desk team to deliver solutions and services to the business.
• Participating in various People Support Desk team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered, and valued.
• Participating in various People Support Desk team activities that foster a wellness culture to ensure that the team mentally, physically, and emotionally feel supported.
• Participating in the enablement of a culture of open and transparent communication within the People Support Desk team.
• Remaining knowledgeable of changes to policies and procedures.

Financial, Reporting & BI

• Ensuring accuracy in data input and relevant reports as applicable to the People Support Desk function.
• Using official data sources to inform People Support Desk outputs.

Governance & Compliance

• Ensuring compliance with relevant labour relations frameworks and legislation.
• Ensuring compliance with organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
• Identifying and providing inputs to mitigate People Support Desk risks.
• Adherence to Shoprite standards, policies and procedures.

Future-Fit

• Participating in the integration and effective flow of work with other service areas and business.
• Identifying opportunities for continuous improvement in People Support Desk services.
• Suggesting or sharing ideas related to relevant People Support Desk technology requirements where required.

Policy Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.