Personal Shopper Assistant

Purpose of the Role

To deliver exceptional customer service to Personal Shoppers and their clients by providing timely, accurate, and professional support across multiple communication channels. The role is focused on resolving queries efficiently, ensuring an outstanding customer experience, and supporting Takealot's commitment to being Africa's most customer-centric company.

Key Responsibilities

• Deliver timely, accurate, and professional customer service.
• Engage with and assist Personal Shoppers and their clients.
• Process ad hoc work and communicate business errors that may result in customer complaints.
• Take ownership of Personal Shopper queries and ensure they are resolved as quickly as possible.
• Resolve product and service-related issues by actively listening, identifying the root cause, and implementing appropriate solutions.
• Maintain a good understanding of company policies and procedures.
• Communicate with Personal Shoppers via phone, email, and live chat.
• Contribute positively to the team and working environment.
• Utilise a variety of software tools to resolve customer queries effectively.
• Liaise with internal departments to resolve Personal Shopper issues.
• Work within strict turnaround times while delivering a superior customer experience.
• Ensure Personal Shopper needs are met in line with the company's customer-centric values.

Minimum Requirements

Qualifications

• Matric Certificate (Grade 12)
• Clear Criminal Record

Experience

• 1–3 years of customer service experience.
• Customer-focused with a passion for delivering exceptional service.
• Excellent command of English, both written and verbal.
• Experience working within informal markets or township communities.
• Fluency in at least one of the following languages:
  • isiZulu
  • Sesotho
  • Setswana
  • isiXhosa

Skills, Knowledge & Competencies

• Proficient in Microsoft Office, including Excel.
• Strong attention to detail and ability to complete tasks accurately.
• Excellent attendance, reliability, and punctuality.
• Ability to understand and respond appropriately to Personal Shopper queries.
• Demonstrated empathy and customer care.
• Strong understanding of business processes.
• Confidence in sharing information and providing feedback.
• Ability to multitask and prioritise effectively.
• Able to communicate professionally with all levels of management.
• Self-motivated with a willingness to learn and develop.
• Excellent written and verbal communication skills.
• Collaborative, team-oriented, and accountable.
• Customer-centric with a positive approach to resolving queries.
• Strong problem-solving skills and action-oriented mindset.
• Patient, resilient, and persistent when resolving complex complaints.
• Ability to perform under pressure while maintaining high-quality standards.
• Open to constructive feedback and continuous improvement.
• Takes ownership and accountability for resolving issues.
• Flexible to work rotational shifts, including weekends, public holidays, and night shifts.