Petrol Service Station Forecourt Supervisor

We are seeking a highly motivated and experienced Service Station Supervisor to oversee the day-to-day operations of our service station. This is a hands-on leadership role that requires strong management skills, operational know-how, and a customer-first mindset.

Key Responsibilities

• Supervise, and appraise staff to maintain a high-performance culture.
• Prepare and manage staff rosters, delegate duties, and oversee shift management.
• Ensure staff adhere to Shell & Spar uniform standards and wear name tags at all times.
• Be highly visible on the forecourt, ensuring cleanliness, safety, and excellent customer service.
• Handle customer queries and complaints professionally and effectively.
• Generate and place fuel orders, manage wet stock, and process Shell End of Day (EOD) reports.
• Receive fuel deliveries, oversee pricing and stock control for both fuel and convenience store items.
• Manage cash flow at tills, oversee cashing procedures, and ensure daily sales reports are accurately generated.
• Maintain statistical and financial records, ensuring all reporting is completed on time.
• Prepare promotional materials and oversee in-store displays to maximize sales.
• Set and monitor sales targets, motivating staff to achieve performance goals.
• Ensure compliance with health and safety regulations across all operations.
• Liaise with general manager on operational, financial, and compliance matters.

Requirements

• Previous experience in a service station supervisory role.
• Quality marshal training.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Financial acumen and attention to detail in reporting and cash management.
• Knowledge of service station health, safety, and compliance regulations.
• Must reside in Durban and/or Surrounding suburbs

Job Type: Full-time

Ability to commute/relocate:

• Phoenix, KwaZulu-Natal 4068: Reliably commute or planning to relocate before starting work (Required)

Experience:

• supervisory/management: 2 years (Required)

License/Certification:

• Quality Marshal Certificate (Required)

Work Location: In person