Pre - Owned Vehicle Sales Executive Kia South Africa (Pty) Ltd - IMFRG Durban
Motus
Durban, KwaZulu-Natal
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Job Description:* The successful candidates will be responsible to deliver sales in order to process sales of pre - owned vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities Processes and governance:* Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customer and follows up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance:* Execute work activities effectively and efficiently in order to prevent financial losses
Qualifications and Experience:* Matric Certificate
- 3-5 years working experience in a similar environment
- A valid South African driver's license
Skills and Personal Attributes:* Developing sale
- Making a sale
- Persuasive selling skills
- Product and or service knowledge
- Trust and integrity
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Durban?
Many customer service roles in Durban are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 6 days ago