Prepaid Utilities & Finance Administrator

About the Company

Utility & Energy Solutions (UES) is looking for an experienced and highly organised Prepaid Utilities & Finance Administrator to join their team in Germiston.

This is a hands-on role combining financial administration, Sage, customer account management and prepaid electricity/water administration.

The ideal candidate will have strong financial administration experience, excellent attention to detail and solid experience working on Sage.

Key Responsibilities

Financial Administration

• Prepare and process customer invoices
• Prepare and send quotations
• Process and allocate customer payments
• Assist with customer account reconciliations
• Follow up on outstanding payments and account queries
• Maintain accurate financial records

Sage & Customer Accounts

• Create and load new customers on Sage
• Maintain and update customer information
• Process invoices, credit notes and other transactions
• Allocate payments to the correct customer accounts
• Assist with customer statements and account queries
• Ensure billing and account information is accurate

Prepaid Utilities

• Load and maintain prepaid electricity and water customers
• Capture and update meter numbers, property and customer information
• Assist with prepaid meter registrations and activations
• Respond to prepaid electricity, water and vending queries
• Investigate token, payment and meter-related queries
• Maintain accurate prepaid customer and transaction records
• Liaise with technical teams regarding installations and meter replacements
• Assist with prepaid transaction and vending reconciliations

Customer Service & Administration

• Respond to customers via telephone, email and WhatsApp
• Assist with invoices, quotations, payments and account queries
• Liaise with customers, suppliers, technicians and management
• Maintain organised electronic and physical records
• Provide general administrative support

Minimum Requirements

• Matric / Grade 12
• Previous experience as a Finance Administrator, Accounts Administrator, Debtors Administrator, Bookkeeper or similar
• Sage experience is essential
• Experience with invoicing and quotations
• Experience processing and allocating payments
• Experience maintaining customer accounts
• Good working knowledge of Microsoft Excel and Outlook
• Strong numerical ability
• Excellent attention to detail
• Strong organisational and administrative skills
• Good customer service and communication skills

Advantageous Experience

Experience in any of the following will be highly advantageous:

• Prepaid electricity or water
• Prepaid metering or vending
• Utility management
• Property management
• Managing agents, landlords or body corporates
• Debtors / Accounts Receivable
• Customer account reconciliations
• Sage Accounting / Sage Pastel

The Ideal Candidate

We are looking for someone who is financially strong, highly organised and comfortable working across both finance and customer administration.

You should be someone who can confidently move between Sage, invoicing, quotations, payment allocations, customer queries and prepaid utility administration, while taking ownership of your work and maintaining a high level of accuracy.

Pay: R15 000,00 - R20 000,00 per month

Education:

• High School (matric) (Required)

Experience:

• Financial Administrator or Utilities Administrator: 3 years (Required)
• Sage: 3 years (Required)

Work Location: In person