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Principal Solution & Enablement Consultant - HR & Payroll

Sage

Johannesburg, Gauteng

Salary not listedFull-time · Posted 1 weeks ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Job Description Are you passionate about combining technology, business consulting, and customer engagement? Do you enjoy demonstrating innovative software solutions that solve real business challenges? If so, we'd love to hear from you.

As a Solutions Consultant – Sage Payroll, you'll play a pivotal role in our sales success by partnering with Sales teams, Business Partners, and customers to showcase the power of Sage Payroll solutions. Acting as a trusted advisor throughout the sales cycle, you'll uncover customer needs, design tailored solutions, deliver impactful demonstrations, and confidently address technical and functional requirements that enable customers to make informed business decisions.

This is an exciting opportunity for a consultative professional who enjoys working at the intersection of technology, payroll, and business transformation.

Location - 3 days per week out of our Johannesburg office.

Key Responsibilities What you'll be responsible for:

  • Partner with Corporate Sales and Channel Sales teams to identify customer challenges and position the most appropriate Sage Payroll solution.

  • Conduct discovery workshops to understand customer business processes, payroll requirements, and strategic objectives.

  • Design and deliver engaging, customer-focused product demonstrations, Proof of Concepts (POCs), workshops, and executive presentations.

  • Translate complex business requirements into practical Sage Payroll solution recommendations that deliver measurable business value.

  • Build confidence in Sage Payroll's functionality, technology, and architecture while effectively addressing technical and functional objections throughout the sales cycle.

  • Present solution value to stakeholders ranging from payroll practitioners and HR professionals through to senior executives and C-suite decision makers.

  • Lead the technical response for Requests for Proposal (RFPs), Requests for Information (RFIs), Statements of Work (SOWs), and other customer documentation.

  • Create and maintain high-quality demonstration environments, industry-specific scenarios, and presales assets that support successful customer engagements.

  • Collaborate with Sales to develop compelling proposals, solution documentation, and customer presentations.

  • Provide valuable market feedback to Product Management and Development teams to influence future product enhancements.

  • Work closely with Product, Engineering, Marketing, Customer Success, and Professional Services teams to ensure a seamless customer experience.

  • Support Business Partners with technical enablement and solution positioning where required.

  • Contribute to achieving quarterly and annual sales objectives by helping accelerate sales cycles, increasing deal value, and improving win rates.

  • Stay current with industry trends, payroll legislation, cloud technologies, and competitive market developments.

Skills & Experience

We're looking for someone who combines strong payroll expertise with excellent communication and consultative solution-selling skills.

Essential

  • 4+ years' experience in a Presales, Solutions Consulting, Implementation Consulting, or Customer Support role supporting payroll, HR, finance, or business software solutions.

  • Strong knowledge of payroll principles, payroll legislation, and payroll business processes.

  • Experience delivering software demonstrations and presenting business solutions to customers.

  • Good understanding of SaaS applications, cloud technologies, enterprise software, APIs, XML, web services, and systems integration concepts.

  • Proven ability to support successful sales engagements, increase deal value, shorten sales cycles, and contribute towards revenue targets.

  • Excellent presentation, facilitation, communication, and stakeholder engagement skills.

  • Strong analytical and problem-solving abilities with the capability to translate customer business needs into effective technical solutions.

  • Comfortable engaging with both technical and non-technical audiences, including executive leadership teams.

  • Self-motivated, collaborative, and able to thrive in a fast-paced, customer-focused environment.

  • Willingness to travel to customer and Business Partner sites when required.

  • Desirable

  • Experience working with Sage Payroll or other enterprise Payroll and HR software solutions.

  • Knowledge of enterprise architecture and software integration best practices.

  • Experience supporting Channel Partners or reseller networks.

  • Exposure to enterprise sales methodologies and complex sales cycles.

Why join Sage?

At Sage, you'll help organisations transform the way they manage their people and payroll through innovative cloud technology. You'll work alongside talented sales, product, and technology professionals, influence strategic customer decisions, and play a direct role in driving business growth.

If you're passionate about technology, enjoy solving business challenges, and thrive on helping customers achieve success, we'd love to meet you.

Company Benefits:

  • Work away scheme for up to 10 weeks a year

  • Life Insurance: 2x annual salary covered with the option to flex up cover at own cost up to a maximum of 6X annual salary.

  • Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long-term sickness, provided they are unable to perform their duties.

  • Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.

  • Funeral Assistance: A benefit payable upon the death of a colleague's spouse or children, or to a colleague's dependents in the event of the colleague's death.

  • Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.

  • Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,400 pm.

  • Sage Academy leave: On-going training and professional development + 5 paid days per year to engage in learning opportunities.

  • 15 days annual leave for fixed term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues will increases with seniority. 30 days sick leave in a 3 year cycle, 6 days of Family responsibility leave and Religious leave combined, and 5 or 10 days of sports leave based on representation.

  • Paid 5 days yearly to volunteer through our Sage Foundation.

  • Employee Assistance Program: free, 24/7 short-term counseling, practical support and coaching for you and your family.

  • Flexible work patterns and hybrid working

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 1 weeks ago

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