Procurement Specialist

Cloudbox is a global IT managed service provider (MSP) with a strong focus on financial services and other high-demand industries. We deliver fully outsourced IT solutions built on best-in-class public cloud and SaaS technologies, prioritising security, stability, and exceptional client experience. This is a high-intensity, fast-paced delivery environment that values ownership, clarity, confident communication, and accountability.

Role Description

Cloudbox is seeking a Procurement Specialist based in Cape Town to join our Project Management Team. This role reports directly to the Head of Projects and Procurement and works closely with our team based in New York. The primary responsibility of this role is the onboarding and delivery of projects for US-based clients. The successful candidate must be a confident communicator, comfortable engaging directly with senior client stakeholders, and will be required to work shifts aligned to the US workday from our Pinelands, Cape Town office.

• Assist the sales and projects teams to source and order IT hardware and services.
• Develop and maintain suitable systems for executing and tracking procurement activities.
• Conduct pricing and quality research to find the best deals for Cloudbox and clients.
• Interact with our internal experts to identify the correct specifications for procured hardware.
• Place orders on suppliers in the countries where our clients are located.
  • Computer hardware
  • Telephony and Video Conferencing hardware.
  • Networking and infrastructure hardware.
  • Telephony and connectivity services.
  • SaaS solutions
  • Anything else required to satisfy internal and external needs.
• Track, manage and report on delivery progress.
• Chase suppliers where deliveries are delayed.
• Arrange suitable couriers where required.
• Liaise with clients to provide status updates.
• Liaise with Cloudbox accounts team to ensure that all expenditure is accounted for and billed on to clients where required.
• Maintain internal inventory covering staff and spare equipment.
• Maintain adequate documented records of items procured, vendors used, dates delivered, alternatives considered, warrantees offered.
• Manage returns and exchanges of faulty or damaged items.
• Always maintain professional relationships with clients and vendors.
• Decline and report any inappropriate approaches or offers intended to manipulate the procurement process.
• Gifts offered by suppliers should be declined, unless approved by an appropriate manager.
• Answer client queries and assist with straightforward client quotations for hardware and software.
• Provide general administrative support to the account management team as required.

Soft Skills

• Customer focused, with an analytical approach with good questioning & listening skills
• Excellent verbal and written communication skills suitable for an international audience
• A confident team player with a positive can-do attitude
• Fanatical attention to detail
• An ability to learn quickly, and a willingness to study and obtain new certifications and skills.
• Dependable, hardworking, and self-motivated.

Qualifications (Advantageous)

• Procurement diploma, certificate, or short courses
• Microsoft (or other) certifications are an advantage.

Experience

5+ years' experience in a technology organisation, such that IT hardware, software and service terminology is familiar. Previous experience in a high-pressure, fast-moving procurement role is an advantage.

Location

This role is based in Cape Town South Africa and will be primarily office based.

Working Hours

The successful candidate will be expected to a standard 45-hour week Monday to Friday (12pm to 9pm). Some flexibility may be required from time to time as workload, project requirements or to support our clients in different time zones.

Benefits

Cloudbox provide group life, medical aid, and gap cover benefits as part of the total cost to company package. A sample payslip will be shared with successful candidates as part of the offer and contract documentation.

Other

Successful candidates will be subject to full background checks and vetting.

Cloudbox offers a challenging, enjoyable, and open work opportunity to disciplined self-starters who can manage themselves.

You will be expected to adopt Cloudbox’s core values, which are:

• No jerks.
• Make tomorrow better.
• Remarkable service.
• Honesty and respect.
• Exceptional communication.

This document describes the principal purpose and main elements of the role. It is a guide to the nature and main duties of the role as they exist currently but is not intended as a comprehensive or permanent job description and does not form part of the contract of employment.