Procurement Systems Support Analyst – Oracle / P2P

Procurement Systems Support Analyst – Oracle / P2P

Location: Umhlanga, Durban
Working Model: Full-time, onsite
Working Hours: UK-aligned business hours, including seasonal UK daylight-saving changes

About the Role

We are looking for a Procurement Systems Support Analyst to support the day-to-day operation of an electronic procurement environment.

This is a systems-support role within Procurement/P2P rather than a traditional Buyer or Procurement Officer position.

The successful candidate will sit between Procurement, Finance, system users and external suppliers, helping users navigate the procurement system, troubleshooting transaction and access issues, maintaining supplier information and supporting the effective use of the system.

The environment is based on Oracle Cloud / Redwood Self-Service Procurement (SSP).

Previous Oracle experience would be advantageous, but it is not essential. Full system training can be provided to someone with strong transferable experience in ERP/P2P systems, procurement operations, application support, system administration or business/user support.

What You Will Be DoingUser & Supplier System Support

• Act as a first point of contact for procurement-system queries.
• Assist internal users and external suppliers with system-related issues.
• Troubleshoot access, login, credential and supplier-portal issues.
• Assist users in understanding system processes and functionality.
• Escalate more complex technical issues appropriately and follow them through to resolution.
• Keep users and suppliers informed while issues are being investigated.

Supplier Portal & Master Data

• Support supplier onboarding through the Supplier Portal.
• Maintain accurate supplier information within the procurement system.
• Assist with user access, permissions and supplier profile issues.
• Investigate supplier-side system or connectivity problems.
• Support suppliers with navigating the procurement platform.

Purchase Orders & Requisitions

• Assist with Purchase Order amendments and change orders.
• Support users where transactions are unable to progress.
• Investigate requisition-related errors.
• Assist with issues such as incorrect charge accounts, locations or workflow routing.
• Respond to general user queries regarding purchasing-system functionality.

Receipts & Invoice-Matching Support

• Create, maintain or amend goods and service receipts where required.
• Support return-to-supplier transactions.
• Investigate receipt discrepancies and related invoice holds.
• Assist with transaction and financial-matching exceptions.
• Help users identify where a procurement transaction has gone wrong and what needs to be corrected.

System Adoption, Testing & Training

• Support users adopting the Oracle Redwood Self-Service Procurement interface.
• Provide system guidance and user training.
• Assist with system upgrades and deployment activities.
• Participate in User Acceptance Testing (UAT) and validation of system changes.
• Identify and report system issues or unexpected behaviour.
• Update Quick Reference Guides and user-support documentation where required.

Who We Are Looking For

We are interested in candidates who have experience in one or more of the following areas:

• ERP or business-system user support
• Procurement or P2P systems
• Procurement administration with strong system exposure
• Finance systems support
• Application support
• ERP Super User responsibilities
• Business Analysis with user/system support exposure
• Supplier portal or vendor-management systems
• Purchase-to-Pay / Procure-to-Pay administration

You do not need to be an Oracle developer or technical Oracle specialist.

Essential Skills

• Strong problem-solving ability.
• Comfortable investigating system or transaction issues.
• Confident supporting non-technical users.
• Good written and verbal communication.
• Strong attention to detail.
• Ability to follow an issue through from initial report to resolution.
• Comfortable learning new software systems.
• Good understanding of how business processes flow through a system.
• Able to work collaboratively with Procurement, Finance, suppliers and technical teams.

Advantageous Experience

Any of the following would be beneficial:

• Oracle Cloud / Oracle Fusion
• Oracle Self-Service Procurement / Redwood SSP
• JD Edwards
• SAP / SAP Ariba
• Sage X3 / Sage Evolution
• Syspro
• Other ERP or P2P platforms
• Purchase Orders
• Purchase Requisitions
• Goods or Service Receipts
• Three-way matching
• Supplier Master Data
• Supplier Portals
• User access/permissions
• Invoice matching or invoice holds
• UAT/system testing
• System/user training

Pay: Up to R18 000,00 per month

Application Question(s):

• What best describes your most relevant experience?

Select one:

ERP / Application / Systems Support
Procurement or P2P Administration
Procurement Systems / P2P Systems Support
Finance Systems Support
ERP Super User
Business Analyst with systems/user support experience
Buyer / Procurement Officer with strong system responsibilities
IT Support
Other

• Which ERP, procurement or business systems have you personally used?

Select all that apply:

Oracle Fusion Cloud
Oracle Self-Service Procurement / Redwood SSP
Oracle JD Edwards
SAP / SAP S/4HANA
SAP Ariba
Sage X3
Sage Evolution / Sage 200
Syspro
Microsoft Dynamics
Another ERP or procurement system
I have not used an ERP or procurement system

• Please name the system or systems you have used most frequently and briefly explain what you personally used them for.
• Have you personally supported users experiencing problems with a business, finance, procurement or ERP system?
• Please give one brief example of a system or user problem you personally helped resolve.
• Which of the following have you personally processed, maintained or supported within a system?

Select only those you have hands-on experience with:

Purchase Orders
Purchase Requisitions
Goods Receipts
Service Receipts
Return-to-Supplier transactions
Supplier Master Data
Supplier onboarding
Supplier Portals
Invoice Matching
Invoice Holds / Matching Exceptions
User Access or Permissions
Change Orders / PO Amendments
None of the above

• From the items you selected above, please describe the two or three areas you worked with most frequently and what you personally did.
• Have you investigated a transaction that would not process correctly or did not match the supporting information?
• Please briefly describe one transaction issue you investigated and what you did to resolve or escalate it.
• Have you supported external suppliers or customers with a system or online portal?
• Have you personally assisted users with login, access, permissions or account-related system issues?
• Which statement best describes your Oracle experience?

I currently use Oracle Fusion Cloud Procurement / SSP
I have previously used Oracle Fusion Cloud Procurement / SSP
I have used another Oracle product such as JD Edwards
I have used Oracle, but I am unsure which product/module
I have never used Oracle

• Have you ever acted as an ERP/system Super User, system champion or first point of contact for system questions?
• Have you provided system or process training to colleagues, customers or suppliers?

Work Location: In person