Procurement Systems Support Analyst (PD)

Procurement Systems Support Analyst

We are looking for a Procurement Systems Support Analyst to support the smooth operation, data integrity and day-to-day user experience of our electronic procurement environment.

The role will primarily support Oracle Cloud / Redwood Self-Service Procurement (SSP) and will act as an important link between procurement system functionality and purchasing operations.

You will support internal users and external suppliers, troubleshoot system and transaction issues, maintain supplier information and assist with system upgrades, testing and user adoption.

Key ResponsibilitiesSupplier Data & Portal Support

• Maintain accurate supplier profiles within the procurement system.
• Support supplier onboarding and Supplier Portal access.
• Manage user access and permissions.
• Investigate supplier login, credential and connectivity issues.
• Provide system guidance and technical support to external suppliers.
• Assist suppliers with navigating procurement processes and system functionality.

Receipts & Transaction Support

• Create, maintain and amend goods and service receipts.
• Process return-to-supplier transactions.
• Investigate receipt-related invoice holds.
• Resolve financial matching and transactional exceptions.
• Provide first-line support to users experiencing receipt-related issues.

Purchase Orders & Requisitions

• Process Purchase Order revisions and change orders.
• Investigate and resolve errors preventing change orders from progressing.
• Troubleshoot requisition-related system errors.
• Investigate Charge Account Errors and Deliver-to-Location discrepancies.
• Respond to user queries relating to procurement system access, preferences and functionality.

Oracle Redwood SSP Support

• Support users with the Redwood Self-Service Procurement (SSP) interface.
• Deliver system training to users.
• Help drive adoption of new system functionality.
• Support system deployments and upgrade activities.
• Assist with patch validation and User Acceptance Testing (UAT).
• Maintain and update Quick Reference Guides (QRGs) when required.

What We Are Looking For

You do not necessarily need extensive Oracle experience, as full training can be provided.

We are particularly interested in candidates who have experience in:

• Supporting users of business, finance, procurement or ERP systems.
• Troubleshooting system or transactional problems.
• Supporting internal users and/or external suppliers.
• Working accurately with transactional or financial information.
• Explaining systems and processes clearly to non-technical users.
• Investigating problems and following them through to resolution.

Previous experience working with a Procure-to-Pay (P2P) system would be advantageous but is not essential.

A general understanding of the procure-to-pay process would also be beneficial.

Key Skills

• Strong problem-solving and troubleshooting ability.
• Excellent verbal and written communication.
• Strong attention to detail.
• Confidence supporting non-technical system users.
• Ability to investigate transactional and workflow errors.
• Strong customer/service mindset.
• Ability to work across Procurement, Finance and People teams.
• Comfortable learning new systems and processes.

Pay: Up to R18 000,00 per month

Application Question(s):

• Have you previously worked in a role where you supported users of a business, finance, procurement or ERP system?
• Have you previously worked with a Procure-to-Pay (P2P), purchasing or procurement system?
• Which procurement, finance or ERP systems have you previously used?
• Do you have any previous experience using Oracle Cloud, Oracle Fusion or Oracle Self-Service Procurement?
• Have you previously supported internal users or external customers/suppliers with system-related queries?
• Please briefly describe the type of system support or troubleshooting you have provided in your current or previous role.
• Have you worked with any of the following? Select all that apply.

Purchase Orders
Purchase Requisitions
Goods or Service Receipts
Supplier Master Data
Supplier Portals
Invoice Matching
System User Access
None of the above

• Have you previously investigated system or transaction errors and followed them through to resolution?
• Please give a brief example of a system, transaction or user issue you have investigated and resolved.
• Have you delivered system training, user guidance or process training to colleagues, customers or suppliers?
• Do you have any experience with User Acceptance Testing (UAT), system upgrades or testing new system functionality?
• How would you rate your overall level of confidence working with new software systems?

Beginner
Intermediate
Advanced

• This role involves communicating with both internal users and external suppliers. Are you comfortable explaining technical or system-related issues to non-technical users?
• Are you comfortable working UK business hours, which may shift seasonally due to UK daylight saving time?

Work Location: In person