Product Compliance Manager

Main Purpose of the Job

The Product Compliance Manager is responsible for establishing, implementing and maintaining the organisation's product compliance, technical risk, product reliability, field safety and technical training frameworks. The role ensures that products comply with applicable legislation, regulations, standards, certifications and client requirements throughout the product lifecycle. The incumbent manages technical risk, RMA and reliability investigations, field service safety, product certification and recertification, Technical Trainers and the development and control of technical training material.

Education, experience and competencies

• Bachelor's degree in Engineering, Risk Management, Safety Management, Compliance or a related technical field.
• Minimum 5 years' relevant experience in product compliance, technical risk, engineering compliance or product reliability.
• At least 3 years' experience managing technical or multidisciplinary teams.
• Experience in mining, industrial or other safety-critical environments.
• Strong knowledge of MHSA, OHSA, Section 21, Regulation 8.10, ISO 45001, SANS and applicable certification requirements.
• Experience with FMEA, WRAC, risk assessments, ICAM/root-cause analysis, RMA and reliability processes.
• Strong technical report writing, data analysis and document-control skills.
• Advanced MS Office proficiency, particularly Excel, Word and PowerPoint.
• Training/facilitation, OHS, Quality, Risk Management or ISO 45001 qualifications will be advantageous.
• Medically fit and willing to travel regularly to branches, customer sites and mines.

Responsibilities

• Develop and maintain product compliance, risk, reliability, safety and technical training frameworks.
• Ensure products comply with applicable legislation, regulations, SANS standards, certifications and customer requirements throughout the product lifecycle.
• Manage product certification and recertification, including MASC, ICASA, ISERT, ITC and other applicable approvals.
• Maintain technical compliance files, certificates, test reports, risk assessments and supporting documentation.
• Lead technical and operational risk management, including FMEA, WRAC, risk registers and mitigation plans.
• Oversee RMA investigations, root-cause analysis, reliability investigations and product improvement initiatives.
• Analyse field failures and trends and ensure corrective and preventative actions are implemented.
• Manage field services safety and support the ongoing implementation of the ISO 45001 safety management system.
• Oversee investigations into incidents, technical failures, non-conformances and safety events.
• Lead and develop Technical Trainers and ensure effective, competency-based technical training across branches and sites.
• Own the development, approval and document control of technical training material, assessments and competency standards.
• Support product development, testing, validation, change control and release processes by ensuring compliance, risk, reliability, safety and training requirements are addressed.
• Monitor regulatory changes, support audits and ensure findings and corrective actions are closed.
• Provide compliance support for RFQs and tenders when required.
• Manage direct reports, departmental objectives, resources and performance.
• Provide regular reporting on compliance, risk, RMA, reliability, safety and training.

Pay: R30 000,00 - R50 000,00 per month

Work Location: In person