PRODUCT CONSULTANT
Smollan
Vanderbijlpark, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
..
Job Summary:
To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt.
Key Responsibilities and Deliverables:
1. Customer Experience Management
+ Manage customer vetting and registration
+ Manage rental process
+ Gather feedback and suggestions from customers to continuously improve the rental service + Monitoring and managing inventory including the storing, tracking and maintenance of equipment
2. Inventory Management
+ Monitoring and managing inventory including the;
+ Storing
+ Tracking
+ Maintaining of equipment
+ Charging devices
3. Managing & Ensuring Compliance
+ Standards & Discipline Management
+ Brand Management & Compliance onsite
+ HSSE compliance
+ Non-Compliance Escalation
+ Reporting and KPI's
4. Delivery of Quality Reporting & Insights
+ Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions
Customer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships
Key Competencies
Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Sales orientation
Quality and detail excellence
Communication
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales • Identify challenges and corrective actions
Customer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution • Build and maintain strong working relationships
Key Competencies
Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Sales orientation
Quality and detail excellence
Communication
Minimum Qualifications: Matric
Minimum Experience: 2-3 years’ experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities: Sales and Marketing knowledge
Customer Service Skills
Self management
Effective administration and communication skills
Knowledge and understanding of renewable energy
Literacy – MS Office
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Vanderbijlpark?
Many customer service roles in Vanderbijlpark are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday
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