Product Specialist : Value Added Services PayShap

Job Title Product Specialist : Value Added Services PayShap Location Rosebank - Johannesburg, 2196 ZA (Primary)

Occupational Level Professional Job Category Product Job Type Permanent Description PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa’s payments ecosystem. Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth. From EFTs and cards to PayShap, PayInc provides the backbone that enables money to move safely across the economy. At our core, we exist to make great connections, empowering participation, enabling growth, and ensuring no one is left behind.

PURPOSE

The primary purpose of the Product Specialist: Value Added Services (PayShap) role is to manage and continuously enhance the Value-Added Services capability within the PayShap ecosystem, supporting sustainable profitability, operational excellence and an optimal customer experience, in alignment with the strategic direction of the Product Manager: Payments Real Time.

The role provides specialist product management across the lifecycle of these services, including operational support, maintenance, compliance, continuous improvement and the delivery of new features and enhancements. It translates business, customer, participant and industry requirements into functional requirements and business cases, supporting the evolution of the capability in line with PayInc’s business objectives and market requirements.

STAKEHOLDER ENGAGEMENT

• Facilitate engagement with internal and external stakeholders to provide frequent feedback on current performance, product needs, opportunities, dependencies and constraints.
• Partner with Product Managers, clients and delivery teams to identify, document and evaluate product requirements and roadmap priorities.
• Communicate effectively across organisational, technical and business boundaries, ensuring that product insights are clearly understood and actionable.
• Build and maintain effective relationships with clients using or impacted by Value-Added Services (PayShap), including product, operational and service stakeholders.
• Engage with relevant regulatory bodies and external vendors to support product delivery, operational continuity, compliance and service improvement.
• Key stakeholders include: Product Managers, clients/participants, delivery teams, product and operational stakeholders, regulatory bodies and external vendors.

PRODUCT STRATEGY & GROWTH

Product Strategy and Development:

Contribute to the strategic development and evolution of the PayShap Value-Added Services capability by identifying opportunities, defining business requirements, developing use cases, supporting the product roadmap and providing input into financial models and business cases for new initiatives, ensuring alignment with product and organisational strategy.

Value-Added Services Management:

Manage and continuously enhance PayShap Value-Added Services, including PayShap Initiation, Refunds and Reversals, and Proxy/Account Resolution, ensuring that services remain aligned to customer, participant, business and industry requirements

Product Strategy Execution:

Translate and execute the agreed product strategy across the product lifecycle by identifying market opportunities and gaps, managing risks, pricing and contractual considerations, monitoring competitor and market trends, and supporting the achievement of product value and revenue objectives.

Customer and Market Insights:

Leverage evidence-based insights to understand customer needs, behaviours and profiles, ensuring product enhancements remain relevant, practical and customer-centric.

Market Development and Revenue Growth:

Understand market trends, threats, and opportunities, and support revenue growth through collaboration with CAM and new business development teams on customer engagement, proposals and new business opportunities.

PRODUCT PERFORMANCE & OPTIMISATION

Product Performance Management and Value Enhancement:

Monitor, analyse and optimise product performance using data-driven insights to enhance product value, inform decision-making and support continuous improvement.

Product Support and Continuous Improvement:

Provide ongoing product support, investigate product-related challenges through hypothesis-driven analysis, and recommend enhancements to improve product effectiveness and customer outcomes.

Performance and Incident Management:

Identify and track product performance issues and incidents, coordinate appropriate resolution and monitor corrective actions to support service continuity and product performance.

PRODUCT DELIVERY, RISK & CHANGE

Product Risk and Change Management:

Identify, assess, and manage product risks while supporting the planning, implementation, testing, and governance of product changes throughout the product lifecycle.

Product Implementation and Delivery:

Support product implementation, manage delivery activities, and oversee formal product testing to ensure successful deployment and operational readiness.

Requirements and Functional Specifications:

Translate business, customer, participant and industry needs into clearly defined functional requirements and supporting specifications to enable effective product development and delivery.

Operational Readiness:

Ensure that product changes and new capabilities are appropriately assessed for operational readiness, service continuity and stakeholder impact prior to implementation.

PRODUCT LEADERSHIP & STAKEHOLDER MANAGEMENT

Product Expertise and Stakeholder Engagement:

Develop and maintain deep PayShap product knowledge, acting as a trusted advisor and source of expertise for internal and external stakeholders.

Product Leadership Support:

Provide operational, strategic, and stakeholder management support, acting as a delegate and stand-in for the Product Manager on Value Added Services (PayShap) when required.

Knowledge and Advisory Support:

Provide specialist product insights and recommendations to support informed product, commercial, operational and strategic decisions

INNOVATION & DIGITAL SOLUTIONS

Low-Code/No-Code Solution Development:

Design, build, test, and enhance low-code/no-code solutions from prototype through to production-ready implementation, supporting product innovation and operational efficiency.

BUSINESS SUPPORT AND PRODUCT ANALYSIS:

Product Assessment and Feasibility Analysis:

Gather, assess, and analyse product information to develop a holistic understanding of existing and new products, providing expert recommendations on product feasibility, viability, functionality, integration, infrastructure, security, data, and performance considerations.

Product Design and Advisory Services:

Provide expert input and formal opinions on product design, regulatory, business, commercial, and operational considerations to support informed product decisions and development.

Risk Assessment and Mitigation:

Conduct product risk assessments to identify inherent and residual risks, recommend mitigation strategies, and enhance the effectiveness, resilience, and success of product and service offerings.

Product Knowledge Management and Framework Development:

Contribute to the development and continuous improvement of product frameworks, methodologies, and standards while building deep domain knowledge of products and the broader payments ecosystem.

Knowledge Sharing and Capability Development:

Facilitate the sharing of specialist product knowledge and insights with Product Analysts, Product Architects, and stakeholders to support product innovation, collaboration, and service offering development.

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