Product Support

Key Responsibilities

• Visit existing and prospective customers throughout Gauteng.
• Identify and develop new service and product-support opportunities.
• Sell forklift servicing, repairs, parts, batteries, tyres and maintenance contracts.
• Inspect equipment and gather the correct information required for quotations.
• Prepare or coordinate accurate quotations and follow up until an order is received.
• Maintain strong relationships with customers and ensure regular site visits.
• Respond promptly to breakdowns, technical queries and customer complaints.
• Coordinate with service controllers, technicians, workshop staff and parts personnel.
• Monitor open quotations, outstanding orders and work in progress.
• Follow up with customers after repairs to confirm satisfaction.
• Identify machines requiring repairs, refurbishment or replacement.
• Promote preventative maintenance and maintenance agreements.
• Maintain accurate customer, equipment and opportunity information on the CRM system.
• Submit weekly activity, quotation, pipeline and sales reports.
• Achieve monthly sales, gross-profit and new-business targets.
• Assist with resolving account, warranty and service-related disputes.
• Represent the company professionally and comply with all health and safety requirements.

Minimum Requirements

• At least 3–5 years’ experience in the forklift, materials-handling, automotive, earthmoving or related technical industry.
• Previous experience in product support, service sales, after-sales or technical sales.
• Good understanding of diesel, LPG and electric forklifts.
• Knowledge of forklift servicing, repairs, parts, batteries and tyres.
• Ability to understand technical reports and explain repair requirements to customers.
• Strong sales, negotiation and customer-service skills.
• Computer literate, including Microsoft Office and CRM systems.
• Valid South African driver’s licence.
• Willing and able to travel throughout Gauteng.
• Matric/Grade 12 required.
• Technical qualification or trade background will be an advantage.

Key Competencies

• Strong new-business development ability.
• Customer-focused and solutions-driven.
• Technically minded.
• Good communication and negotiation skills.
• Professional and reliable.
• Able to work independently and manage time effectively.
• Strong attention to detail and administrative ability.
• Persistent with quotation follow-ups and closing sales.
• Able to work under pressure and achieve targets.

Key Performance Indicators

• Monthly service-sales and gross-profit targets.
• Number of new customers opened.
• Number of customer visits completed.
• Quotation conversion rate.
• Growth in maintenance contracts and recurring revenue.
• Speed of response to customer queries.
• Customer retention and satisfaction.
• Accuracy of CRM records and weekly reports.
• Reduction in outstanding quotations and unresolved customer issues.

Pay: R11 981,17 - R30 000,00 per month

Work Location: In person