Product Support Sales Representative X2 Global Grade 10

Key Outputs

• Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.

• Proactively assess, clarify, and validate customer needs on an ongoing basis.

• Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.

• Assist with quotes for parts, service, and equipment management solutions.

• Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.

• Responsible for marketing after sales products and services

• Liaison between Barloworld and customer accounts, business planning and / budgeting planning

• Where possible inspect all failed machines/components/parts with technical rep and advise / train / educate customers accordingly

• Compile and submit parts forecasting.

• Discuss machine and undercarriage inspection reports regularly with customers.

• Responsible for selling Caterpillar marketing initiatives.

• Parts quotations followed up and converted into sales.

• Promote part sales through service, achievement of targeted budget and effective expenses management

• Achievement of operations and customer monthly KPI’s

Qualification, Experience and Competencies

• Matric

• B. Tech Sales/Marketing Diploma or Certificate

• Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).

• 5 years Caterpillar experience as an artisan

• Workplace competencies business development skills and knowledge

• Sound business communication skills (managerial and technical report writing critical in role)

• Sound technical knowledge of product brands.

• Sound business communication and basic financial management skills

• PC and Microsoft Office knowledge and behavioural competencies: relations skills

• Problem solving, analysis, attention to detail and listening

• Influencing and Negotiation