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Programme Manager

FirstRand

Johannesburg, Gauteng

Salary not listedPart-time · Posted Today

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Job Description

To plan, direct, and integrate the activities of a portfolio of projects or programme(s) to ensure that goals are accomplished and achieved within defined scope, budget, and timelines.* Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy.

  • Deploys integrated risk management, governance and compliance frameworks throughout the area of responsibility.
  • Manage team or teams in areas of responsibility to ensure delivery against performance targets and achievement of wider human capital objectives.
  • Demonstrate leadership behaviour through personal involvement, commitment and dedication in support of organisational values.
  • Compile reports that track progress and guide business to make informed decisions.
  • Apply a strategic approach in support of delivery plans to support functional strategic objectives in partnership with leadership.
  • Oversees multiple related projects, ensuring they align with the organisation’s strategic goals.
  • Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
  • Enable delivery of customer service solutions, systems and interactions aligned to organisational values and service standards that build the brand.
  • Prepare reports that tracks portfolios of projects or programme and guides business to make informed decisions.
  • Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
  • Monitor actual project progress and resolve issues speedily to enhance effective client service delivery.
  • Design integrated programme plans, identify resources for execution purposes, implement, identify risks and apply associated project Identify and participate in activities that are appropriate for own development as a life-long learner.
  • Enable the successful operationalisation of the required programme changes.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/07/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted Today

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