Programme Operations Coordinator

Programme Operations Coordinator

Location: Pomona, Kempton Park, Gauteng (Full-Time | On-Site)

About Connect The Dots

Connect The Dots Training & Consulting is a leading Learning and Development consultancy specialising in leadership development, organisational capability, learning operations, and talent development. We are looking for a highly organised, proactive and detail-oriented Programme Operations Coordinator to join our team. This is a fast-paced operational role requiring someone who enjoys planning, coordination, problem-solving and ensuring every learning programme is delivered to an exceptional standard. If you thrive on organisation, accuracy and operational excellence, we'd love to hear from you.

About the Role

The Programme Operations Coordinator is responsible for coordinating the operational delivery of multiple learning and development programmes from planning through to completion. Working closely with clients, facilitators, suppliers and the internal team, you will ensure that every programme is professionally coordinated, all documentation is accurate, and delegates enjoy a seamless learning experience. This role requires someone who is proactive, highly organised, solutions-focused and able to manage multiple priorities without compromising on quality.

Key Responsibilities

Programme Coordination

• Coordinate the operational delivery of multiple training programmes simultaneously.
• Manage programme logistics from planning through to completion.
• Coordinate facilitators, venues, suppliers and service providers.
• Arrange travel, accommodation and venue requirements where applicable.
• Maintain master training schedules and operational trackers.
• Monitor programme readiness and ensure all activities are completed on time.

Programme Administration

• Prepare and quality-check all client-facing documentation including:
• Training agendas
• Delegate registers
• Attendance records
• Certificates
• Name boards
• Evaluation forms
• Learning materials
• Maintain accurate programme records and electronic filing systems.
• Capture operational information and support reporting requirements.

Operational Delivery

• Prepare training venues before programme commencement.
• Produce and manage online coaching sessions
• Ensure all learning materials are printed, packed and available.
• Support facilitators throughout programme delivery.
• Coordinate graduation and certification activities.
• Manage programme logistics during delivery and resolve operational issues proactively.
• Facilities management

Quality Assurance

• Perform detailed quality checks before any documentation is shared with clients or delegates.
• Verify delegate information, programme details and scheduling accuracy.
• Ensure all programme documentation meets organisational quality standards.
• Continuously identify opportunities to improve operational efficiency and programme delivery.

Minimum Requirements

• Diploma or Degree in Business Administration, Project Management, Events Management, Learning & Development or a related field (advantageous).
• Minimum 3–5 years experience in programme coordination, project administration, learning administration or operations.
• Advanced Microsoft Office skills, particularly Excel, Word and Outlook.
• Excellent written and verbal communication skills.
• Strong planning and organisational ability.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's licence and own reliable transport.

Competencies

We are looking for someone who demonstrates:

• Exceptional attention to detail
• Excellent organisational skills
• Strong planning and coordination ability
• High levels of accountability and ownership
• Problem-solving ability
• Professional communication skills
• Initiative and proactivity
• Adaptability and resilience
• Sound judgement and decision-making
• Ability to build positive client and stakeholder relationships

The Ideal Candidate

The successful candidate is someone who:

• Takes ownership of their work from start to finish.
• Naturally checks and rechecks their work before submitting it.
• Enjoys structure, systems, and planning.
• Learns quickly and applies feedback effectively.
• Anticipates problems before they occur.
• Can work independently with minimal supervision.
• Maintains professionalism under pressure.
• Has a passion for operational excellence and exceptional client service.

Selection Process

Shortlisted candidates will participate in a practical work simulation as part of the recruitment process. This assessment is designed to evaluate:

• Planning and organisational ability
• Attention to detail
• Quality assurance
• Operational coordination
• Problem-solving
• Professional communication

The assessment will reflect the day-to-day responsibilities of the role and is an important part of our selection process.

Location: Pomona, Kempton Park (On-Site)

Employment Type: 12 – 24 month Contract

Salary: Market-related, based on qualifications, experience and demonstrated capability.

Applications: Please submit your CV together with a brief motivation outlining why you believe you are the ideal candidate for this role

Pay: From R16 970,39 per month

Work Location: In person