Project Coordinator

Are you a person with strong customer service and project coordination skills?

Then here an amazing opportunity for you to join the Belgotex Team!

About the Company

Belgotex is Africa’s leading carpet and artificial grass manufacturer. As a soft flooring specialist we design, make, and distribute high-quality broadloom and modular carpets with custom solutions available to the commercial market. Our extensive product portfolio includes luxury and specialist vinyls and artificial grass.

Corporate Values:

• Better Together: We believe that people inspire greatness. It takes a team to achieve our world class standards and we can’t do any of this alone.
• We Tread Softly: We are a recognised world leader for sustainability practices, asking less of the planet in all that we do.
• Deep Focus: We are on a journey of vertical growth to deliver specialised flooring solutions to Africa and the world.
• Curiosity: True innovation starts with a desire to explore and achieve the unimaginable.
• Courage: We’re not afraid to ask big questions, even if it means asking more of ourselves.

Purpose of this Role:

This role manages and oversees customer-related projects and key account customers, ensuring timely execution and clear communication between customers, sales teams, and other departments.

Key Accountabilities and Outputs:

• System: Efficiently execute tickets on the system while promptly handling incoming calls.

• Service Providers: Coordinate with various departments to manage project requirements and deadlines, stock, ensure quality, handle complaints, and communicate effectively with both internal teams and external service providers.

• Order Processing: Efficiently process and manage orders, reserve stock, handle cancellations, confirm availability, and update customers on order status.

• Maintenance of order book: Perform daily checks on outstanding orders to maintain a clean order book and meet monthly targets.

• Customer satisfaction: Achieving high satisfaction ratings through surveys and feedback.

• Matric with Math’s Pure or Math’s Literacy and English.

• Bachelor’s Degree or Diploma in Logistics/Supply chain qualification and/or a relevant customer service qualification.

• A minimum of 5 years’ previous experience in customer services or sales support.

• Essential knowledge of MS packages.

• Proficiency in D365 ERP is required.

• Product knowledge, familiarity with D365, and an understanding of despatch, production, and raw materials are advantageous.

• Flexibility with working hours is a must.

• Must excel in a team environment, communicates effectively, collaborates seamlessly, and supports their teammates with a positive and adaptable attitude.

Competencies: Individual Contributor

Valuing Differences - Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas from diverse individuals.

Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.

Planning and Organising - Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.

Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.