Project Manager (creative)

Icon makes winning ads and branded content for some of the fastest-growing DTC and enterprise companies in the world. We're now launching our managed creative/ads services and looking to scale our team aggressively. We're on a mission to become a trillion dollar generational company.

Overvie

wWe're hiring a Creative Project Manager to own the client side of our creative pipeline. You'll be the main point of contact for the brands we work with - making sure every deliverable lands on time, every client always knows where things stand, and every account stays happy, engaged, and growing as we scale

.You'll be part project manager, part client partner - we'll rely on you to keep clients informed, confident, and coming back. At the same time, you'll be the bridge between the client and our creative team - as an agency producing tens of thousands of ads per month, you'll make sure client goals translate cleanly into briefs, deliverables, and revisions, and that nothing slips between the brand and the creators producing their work

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What You'll Ow**

n:1) Client Communication & Delivery (Responsiveness + Day-to-Day Ownershi

• p)Own the client relationship day-to-day: you're the primary point of contact and the person clients tru
• stRespond fast and clearly - clients should never wonder where their work stands or feel ignor
• edManage deliverables, revisions, deadlines, and handoffs on the client's beha
• lfSet expectations clearly and manage them proactively (no surprises, no silenc
• e)Coordinate priorities with the creative team / Ops so client work always ships on time and on bri

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2) Client Experience & Retention (Trust + Renewa**

• ls)Build strong relationships with clients: you're the person who keeps them engaged and confident in I
• conRun regular check-ins, updates, and reviews so clients always know the value they're gett
• ingCatch dissatisfaction and churn risk early - and drive the save before it becomes a cancellat
• ionRecognize and act on expansion signals (more creators, more volume, new product lin
• es)Own escalations: when something slips, you drive the fix across teams and keep the client wh

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3) Systems Improvements (Scalable Process + Eng Collaborat**

• ion)Identify recurring friction in onboarding, feedback loops, client requests, and the delivery experi
• enceDesign and document workflow improvements (SOPs, checklists, templates, communication caden
• ces)Build scalable processes so we can handle more clients without the experience drop
• pingWork closely with Engineering/Product to ship tooling improvements (bug reports, specs, acceptance criteria, test

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You're a fit if**

• you…Have experience in client success / account management / client-facing project management (especially high-volume or fast-paced environm
• ents)Can manage clients with both empathy and high standards (warmth + accountabi
• lity)Are obsessive about responsiveness, follow-through, and never letting a client feel ig
• noredThink in systems: don't just solve a problem, redesign the pr
• ocessCan translate messy client needs into clear requirements for the creative and eng

teams