Project Manager

About Us;

Fusion Software is a South African based software, web, and app solutions provider. We have been operating since 2002 and currently have around 15,000 users on our platform. We offer CRM, Sales, Projects, Timesheets, Stock, Manufacturing, Accounts and HR solutions to name a few, and we deploy combinations of these modules in order to answer a clients specific business needs. In short, any business of any size can benefit from our solutions whether it's a start-up or a corporate, with the ability to adapt your solution to fit ever-changing industries.

Project Managers at Fusion Software are hands-on implementation specialists. In addition to managing projects, they are responsible for understanding client business processes, configuring the Fusion Software platform, facilitating workshops, delivering training, validating solutions, and ensuring successful client adoption.

Role and Responsibilities:

• Interfaces with all project stakeholders to take projects from original concept through to final implementation.
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction.
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved.
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance.
• Coach and support project team members with tasks you assign them.
• Configuration of Fusion Software’s application platforms.
• Provide training to clients on Fusion Software systems.
• Potential Travel to clients within the country if required.

Internal Collaboration

• Work closely with Development, Support, Client Success and Management teams.
• Coordinate internal resources to meet project milestones.
• Escalate project risks where appropriate.
• Maintain accurate project documentation.

Quality & Governance

• Ensure implementation methodology is followed.
• Maintain project documentation.
• Ensure timesheets and project administration are completed accurately.
• Promote continuous improvement within project delivery.

Knowledge, Skills and Attributes:

• Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Excellent client-centricity skills and ability to work at client sites.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Excellent written, verbal communication skills and organizational skills
• Excellent team-building skills and ability to work in high-pressure environments.
• Ability to manage urgent asks simultaneously.
• Good business acumen and commercial skills
• Collaborative, passionate, strong initiative, self-driven with a commitment to succeed.
• Decisive with good attention to detail ability
• Works on problems of moderate scope, often varied and non-routine where analysis requires a review of a variety of factors.
• Focuses on providing standard professional advice and creating initial analysis for review.
• Strong verbal and written communication skills

Required Experience

• 2–5 years' experience in software implementation or project management.
• Experience implementing ERP, CRM or Business Software solutions.
• Experience managing multiple concurrent projects.
• Experience conducting client workshops.
• Experience delivering software training.
• Experience managing project risks and stakeholder expectations.

Advantages:

• 1-3 Years working experience in a Software support or implementation environment.
• ERP implementations
• CRM implementations
• Accounting software
• Manufacturing software
• Stock & Warehouse Management
• Business Process Improvement
• SQL knowledge (advantageous - not required)
• API integrations (advantageous - not required)

Academic Qualifications and Certifications: - an advantage

Project Management degree or equivalent with a moderate level of related experience

Salary: R15k- R30k commensurate with experience and skill