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Projects & In-House Manager SOAF

Alpla Packaging

Johannesburg, Gauteng

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

MAIN PURPOSE

The Projects & In-House Manager represents ALPLA on plant level. With entrepreneurial actions the job holder secures the future of the respective ALPLA plant with optimization and continuous improvement. The Projects & In-House Manager is responsible for all topics concerning the plant’s operations including planning, production, quality, maintenance and warehouse.

KEY DUTIES AND RESPONSIBILITIES:

  • Manage of the overall operational performance of the production plant in Dundee and Douglasdale. The job holder is responsible for the following departments:
    • Production
    • QA/QC
    • Maintenance
  • Ensures optimization and continuous improvement of all operational processes according to the global ALPLA standard. "Operational excellence" is the ultimate goal.
  • Analyzes on a regular basis data’s relating to operational KPI and make sure that defined actions will reach the targets. Mandatory to follow preventive maintenance activities.
  • Responsible for budgeting, KPI planning, capacity, resource planning and investment planning in cooperation with the Operations Manager SSA and the Head of Operations for SOAF.
    • Budgets total costs and plan key figures, especially in terms of capacity and investments
    • Conducts reporting: target vs. actual comparison
    • Prepares investment decisions for local and regional management team
  • Ensures optimum customer support and optimization of the whole supply chain
    • Customer service, periodical meetings
    • Optimization of logistic chain
    • Professional complaint management
  • Performs in compliance with quality, health & safety and environmental standards
  • Responsible for team development
    • Personnel support (recruiting, appraisal interview, career planning, work environment etc.) and Personnel development (training need assessment, education, succession planning etc.)
  • Creates a transparent operational organization in cooperation with his superior and the responsible HR counterpart:
    • Prepares a clear organizational chart and provide valid job descriptions
    • Decides on management structure and implement the principal " leading by targets “
    • Secures continuous and on schedule development of the organization
    • Ensures that correct policies and procedures are in place in order to allow staff to perform
  • Communication:
    • The Operation Manager represents the company towards the public authorities and is responsible for the compliance with the regulatory framework
    • Uses discretion when dealing with impact of problems on the capacity of plant to meet production schedule
    • Communicates impact of problems to clients as soon as possible and what corrective measures have been taken
    • Coordinates the investigation of complaints and ensure that feedback is given to clients

Based on the Business Process Management (BPM) processes the job holder is responsible for:

S6 (Assure product conformity)

  • S6.3 Responsible to comply with all Hygiene requirements in the plant.
  • S6.2 Support complaint handling by reporting all identified non-conformities and support in the implementation of effective corrective actions determined by the process owner, when needed.

S10 (Ensure occupational health, safety and environment)

  • Ensure that HSE compliance in own area of responsibility.
  • Report any incident or unsafe conditions seen in the plant/ work area.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • Bachelor/Master or Diploma degree with clear affinity to operations
  • Minimum of 5 years’ experience in an international manufacturing company, preferably in plastic packaging
  • Deep understanding of cost calculation and performance metrics
  • Professionalism and dedication to excellence in customer care
  • Proven track of leadership experience and ability to train and develop the operations team
  • Advanced MS Office skills
  • Ability to work independently to tight deadlines and proactive in solving problems
  • Proficiency in English and other language skills are of advantage

**ROLE MODEL FOR OUR IDENTITY:**The successful candidate is expected to demonstrate and live the ALPLA Identity through the following behavioural competencies

Our Purpose:

Act as a role model by living the ALPLA identity and contributing to a culture that reflects our values, personality, promise, and principles.

Our Promise:Our Principles:· We create trust

  • We build respect
  • We develop potential

· We ensure excellent results· Be Reliable

  • Solve Problems
  • Make Decisions
  • Communicate Effectively

Why Join ALPLA?

At ALPLA, we invest in our people by providing opportunities to grow, develop, and build rewarding careers in a global organisation.

What We Offer:

  • Competitive market-related salary
  • Professional working environment with global exposure
  • Pension fund benefits
  • Medical aid
  • Employee Assistance Programme (EAP)
  • Comprehensive onboarding with structured training and ongoing support
  • Continuous learning and development opportunities
  • Challenging and rewarding work with a high level of responsibility
  • A performance-driven culture where individual contributions are recognised and rewarded
  • Opportunities for career growth within a global leader in sustainable plastic packaging

Note: Applicants who do not receive a response within 5 days after the closing date can safely assume that their application was unsuccessful.

ALPLA is an equal opportunity employer, we value the importance of a diverse workforce. We embrace the principle of diversity and equal opportunity in our employment processes and are committed to eliminating any discrimination in our hiring practices

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Yesterday

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