Property Operations Manager (Retail centre)

Who we are

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

Why choose us

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

About the role

We are seeking an Operations Manager to manage inspection of buildings, management and control of service- and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager

What you will bring

Inherent requirements for the position (non-negotiable)

• Minimum Grade 12 qualification
• Between 3 – 5 years of relevant experience in Facilities or Operations Management
• Electrical, mechanical, or construction background, as well as technical skills
• Experience in overseeing daily operations and coordinating team efforts.

Additional demonstrable requirements:

• Proficiency in computer applications including MS Office (Excel, Word, Powerpoint), as well as business systems such as SAP.
• Awareness and implementation of quality standards.
• Basic contract management abilities.
• Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers.
• Working knowledge and understanding of lease conditions.
• Administration principles and reporting expertise.
• Understanding of cost budgeting and control.
• Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
• Excellent communication skills (verbal and written)
• Proficiency in basic numeracy skills

What you will be doing

In this role, you will lead efforts in budgeting and expense control, building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:

• Budgeting & Expense Control:
  • Input on annual expense budget
  • Control Monthly expense budget
  • Manage & Create purchase orders on system
  • Maintain stock register
  • Manage & Issue work orders
• Building Management & Administration:
  • Manage and execute emergency and running maintenance
  • Manage aspects like cleaning, security and allocation of building sites.
  • Housekeeping inspections in accordance with inspection programme
  • Reinstatement inspections
  • Vacancy inspections
  • CAD vs vacant space inspections
  • Building inventory
  • Monitoring of adherence to house rules and reporting transgression of User Clause
  • Key Control
  • Issue parking access permits & Auditing of access permits
  • Energy Management (including meter readings) & Municipal Accounts (including electrical recoveries)
  • Liaise with internal and external parties on aspects of good housekeeping
  • Attend to logged calls
  • Register feet-counts in shopping centers daily (Rental only)
  • Populate and update on records
  • Risk Management, example access control
  • Implementation of emergency plans
  • Implementation & Monitoring of statutory requirements
  • Coordinating and processing Public Liability and Property Damage Claims
  • Coordinating and Chairing OHSA Meetings
• Tenant Installations, Revamps & Upgrades:
  • Act as on-site project manager
  • Manage smaller TI as well as smaller projects, including specifications
  • Project Management of Revamps and Upgrading in conjunction with Centre / Property Manager
• People Management:
  • Performance Management;
  • Training & Development

If you are ready to take the next step in your career and make a significant impact in property management, we encourage you to apply for the Operations Manager position. Bring your expertise in facilities management, budgeting, and tenant relations to our dynamic team.

JHI is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates ***as identified in our employment equity plan.***Persons with disabilities are encouraged to apply.