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Publisher

Springer Nature

Johannesburg, Gauteng

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Location: Midrand, Johannesburg (Cape Town location will be considered under certain circumstances)

Department: TVET Publishing

Reporting to: TVET Publishing Manager

Reference number: TPTVET/022026

Application Deadline: 01 September 2026

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature.

About Macmillan Education

Macmillan Education South Africa is a leading educational publisher, providing high-quality educational content, products and services to support teaching and learning across the country. We work closely with educators, institutions and learners to develop resources that meet the needs of the South African education sector, including Technical and Vocational Education and Training (TVET), helping to improve learning outcomes and prepare learners for further study and the world of work.

About the Role

Macmillan Education is looking for an energetic and innovative Technical Publisher to join our TVET Publishing team. This is a Permanent or Fixed Term Contract position based in Johannesburg.

The successful candidate will be responsible for conceptualising and managing the development of high-quality TVET content for engineering and occupational subjects, ensuring that materials meet regulatory, curriculum, learning and teaching requirements within the TVET sector.

Role Responsibilities

  • Conceptualise and manage the development of high-quality TVET content for engineering and occupational subjects.
  • Ensure that educational materials reflect and meet the regulatory, curriculum, learning and teaching requirements of the TVET sector.
  • Manage and track a list of publishing projects according to schedule.
  • Research, plan and present proposals for new and revised educational materials.
  • Manage all administration relating to budgets, records and contracts meticulously.
  • Develop realistic project budgets and ensure that projects are published within budget.
  • Identify, brief and manage authors, reviewers and subject matter experts.
  • Negotiate contracts and fees.
  • Build strong working relationships with authors and other stakeholders in the sector.
  • Craft marketing materials for sales and promotional activities.
  • Maintain a deep understanding of customers through visits to colleges and other institutions.

Experience, Skills & Qualifications

Experience:

  • 3–5 years’ experience in a similar role.
  • Experience in educational materials development, especially technical and/or occupational content.

Education:

  • BSc degree or similar.
  • A teaching qualification will be an advantage.

Software Skills:

  • MS Office and PowerPoint.
  • MathType will be an advantage.

Competencies

  • Ability to engage competently and critically with technical content.
  • Self-motivated, proactive and well organised.
  • Ability to prioritise, meet deadlines and work well under pressure.
  • Good command of English (written and verbal).
  • Experience in developing, presenting and managing budgets for books and projects.
  • Ability to work independently as well as operate as a team player.
  • Ability to manage people and complex projects.
  • Ability to articulate clear briefs and instructions.
  • Demonstrates creativity and flexibility in a changing educational and technological environment.
  • Familiarity with digital media will be an advantage.

Springer Nature Skills associated with this Job Profile include:

SN-Financial Acumen, SN-Business Insights, SN-Consulting Skills, SN-Editorial Skills, SN-Pedagogy, SN-Market Intelligence, SN-Balances Stakeholder, SN-Strategic Mindset, SN-Communicates Effectively

Applications

Candidates who are interested in this position and meet the requirements may submit their application via the provided link.

#LN-LI

Job Posting End Date:

2-09-2026

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Yesterday

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