Quality Assessor Agent

Job Title: Quality Assurance Agent (Call Centre Environment)

We are seeking a detail-oriented and motivated Quality Assurance Agent to join our call centre team. The successful candidate will be responsible for monitoring and maintaining high-quality standards across all customer interactions, ensuring compliance with company and client requirements.

Key Responsibilities:

• Set, monitor, and maintain quality standards for client interactions
• Review and evaluate call centre communications to ensure compliance and performance standards are met
• Provide accurate, clear, and constructive feedback to agents
• Produce well-structured, concise, and professional written reports and electronic communication
• Continuously identify opportunities for improvement through research and innovation
• Manage personal development and contribute to team improvement initiatives
• Ensure adherence to all deadlines and reporting requirements

Requirements:

• Minimum 6 months Quality Assurance experience
• Call centre experience is essential
• Proficient in MS Office (Word, Excel, Outlook)
• Strong attention to detail with excellent written and verbal communication skills
• Confident, professional, and positive attitude with a credible presence
• Ability to work independently and manage own workload effectively
• Strong commitment to accuracy, quality, and continuous improvement
• Must have a good credit history

Key Competencies:

• Strong analytical and evaluation skills
• Excellent communication and feedback delivery
• Time management and deadline-driven mindset
• High level of professionalism and integrity

Application Process:

Please email your CV with the subject line “QA Agent” to:

• [email protected]
• [email protected]

If you have not heard from us within 2 weeks, please consider your application unsuccessful.

Pay: R5 885,00 - R6 000,00 per month

Work Location: In person