Quality Assurance Auditor
King Price Insurance
Pretoria, Gauteng
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Internal audit and risk roles in banking, government and listed companies. Most posts ask for a B.Com or equivalent, with CIA or CA(SA) for senior positions.
Job description
We’ve got a position available for a quality assurance auditor
Company: King Price Insurance
Purpose of the position
To monitor and evaluate sales and non-sales calls in accordance with scripts and established call quality standards.
Responsibilities
- Conducting daily internal audits
- Compiling weekly and monthly reports
- Perform special projects or tasks as assigned by management
- Identify quality improvement needs for training, coaching and product enhancements
- Training and coaching of staff
- Maintain strict confidentiality regarding client information, employee performance, quality results, investigations, complaints and company information
Requirements:
- Matric or equivalent (essential)
- Knowledge of FAIS requirements and TCF
- Report writing experience
- Product training
- Training and coaching skills
- A minimum of 2 years in an insurance call centre environment
Skills and Attributes:
- High level of integrity and discretion
- Strong commitment to confidentiality and information security
- Attention to detail
- Strong communication skills
- Able to take initiative
- Excellent listening skills
- Microsoft Word & Excel proficient
- Analytical skills
- Trustworthy
- Investigation skills
- Self-motivated and organised
- Proactive
- Broker experience will be a benefit
- Professional demeanour
Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.
Found on Indeed · Posted 1 months ago · Last checked 1 months ago
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Found on Indeed · Posted 1 months ago
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