Quality Assurance Intern Call Centre BPO

We are looking for a motivated and detail-oriented Quality Assurance Intern to join our Quality Assurance team within a fast-paced contact centre environment.

This internship provides an opportunity to gain practical workplace experience in Quality Assurance, customer service standards, call monitoring, compliance and performance improvement.

The successful candidate will work closely with experienced Quality Assurance professionals and operational teams while developing valuable skills and experience within the BPO industry.

Key Responsibilities

As a Quality Assurance Intern, you will assist the QA team with:

• Monitoring and evaluating customer interactions against quality standards.
• Reviewing calls and identifying areas for improvement.
• Assisting with QA scorecards and quality assessments.
• Capturing and maintaining accurate quality records and reports.
• Identifying recurring quality or compliance trends.
• Supporting feedback and coaching processes.
• Assisting with quality calibration sessions.
• Ensuring customer interactions follow required processes and standards.
• Supporting the QA team with general administration and reporting.
• Maintaining confidentiality when handling customer and employee information.

Minimum Requirements

• Matric / Grade 12.
• Relevant tertiary qualification in Business Administration, Quality Management, Contact Centre Management, Customer Service or a related field would be advantageous.
• Strong written and verbal English communication skills.
• Good attention to detail.
• Good listening and analytical skills.
• Basic computer literacy, including Microsoft Office.
• Ability to work accurately with information and reports.
• Willingness to learn and develop within a Quality Assurance environment.

Ideal Candidate

We are looking for someone who is:

• Detail-oriented and observant.
• Professional and reliable.
• Comfortable listening to and evaluating customer interactions.
• Able to identify errors and areas for improvement.
• Confident communicating feedback professionally.
• Organised and able to meet deadlines.
• Interested in building a career within Quality Assurance and the BPO/contact centre industry.

DEDAT Internship Eligibility

As this opportunity forms part of a DEDAT-supported internship programme, applicants must meet the applicable DEDAT programme eligibility requirements.

Candidates may be required to provide supporting documentation to confirm their eligibility for the programme.

What You Will Gain

This internship will provide practical exposure to:

Call Monitoring | Quality Assessments | Compliance | Customer Experience | QA Reporting | Coaching & Feedback | BPO Operations

This is an excellent opportunity for a young professional looking to gain workplace experience and begin a career in Quality Assurance within the contact centre/BPO industry.

Apply through Indeed with your updated CV and relevant qualification documentation.

Only candidates who meet the internship programme requirements will be considered.

Pay: R3 750,00 - R5 400,23 per month

Work Location: In person