Quality Assurance Manager

We are seeking an experienced and results-driven Quality Assurance Manager to lead quality assurance and compliance initiatives in the Pest Control and Hygiene division in the Western Cape. The successful candidate will be responsible for driving a culture of continuous improvement, ensuring compliance with legislative and customer requirements, and maintaining the highest standards of service delivery.

This role requires a proactive leader who can partner with customers and service teams to improve quality performance, manage audits, implement corrective actions, and provide technical guidance across the business.

Quality Assurance & Compliance

• Develop, implement and maintain Quality Assurance and Compliance programmes.
• Drive continuous improvement initiatives across operational teams.
• Ensure compliance with legislative, regulatory and customer-specific requirements.
• Monitor quality performance and identify trends, risks and opportunities for improvement.
• Manage non-conformance and implement effective corrective and preventative actions.
• Coordinate internal, external and third-party audits.
• Ensure audit findings are addressed and closed within agreed timeframes.
• Prepare accurate reports and provide meaningful insights to stakeholders.

Customer & Stakeholder Management

• Build and maintain strong relationships with internal and external stakeholders.
• Provide technical advice and quality support to customers and operational teams.
• Respond professionally and timeously to customer queries.
• Partner with customers to achieve required compliance and service standards.
• Operational Excellence
• Conduct quality audits across customer sites.
• Evaluate service delivery against agreed standards.
• Identify opportunities to improve operational efficiency and quality performance.
• Support service teams in achieving customer and regulatory compliance.

Training & Development

• Identify training needs across service teams.

• Facilitate quality, compliance and technical training for Pest Control Technicians and Service Managers.

• Conduct competency assessments and monitor training effectiveness.

• Promote adherence to company policies, procedures and best practices.

• Reporting & Governance

• Compile detailed audit reports and management reports.

• Present quality trends, risks and improvement opportunities.

• Support management review meetings.

• Ensure compliance with POPIA and company governance standards.

• Grade 12 (Matric).

• Valid Pest Control Certificate and P-Registration.

• Valid driver's licence.

• Minimum of 3 years' experience as a Pest Control Technician.

• Sound knowledge of Quality Assurance principles and audit requirements.

• Good understanding of the Pest Control and Hygiene industry.

• Knowledge of Total Quality Management (TQM) systems.

The successful incumbent will have the following skill set:

• Strong customer relationship management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to effectively manage multiple tasks and priorities.
• Customer-focused with a strong service orientation.
• Sound stock management and inventory control skills.
• Ability to work independently and take initiative.
• Excellent organisational and time management skills.
• Proficiency in the Microsoft Office Suite (Word, Excel, Outlook and PowerPoint).
• Strong numerical and analytical skills.

When applying for jobs, ensure that you have the minimum job requirements.

The Company is committed to complying with legislation and to meeting strategic goals regarding to employment equity.

Your privacy is important to us. By submitting your personal information, you agree that this information will be handled in accordance with the Protection of Personal Information Act (4 of 2013). The closing date for internal applications is 30 July 2026. Remember to inform your direct line manager should you be interested in this opportunity.

NOTE: If you have not received a response from us within 14-days of the closing date, kindly consider your application as unsuccessful.