Quality Assurance Specialist

Debt Relief Group

Durban, KwaZulu-Natal

Salary not listedFull-time · Posted Today

Sales roles range from in-store assistants and promoters to field reps and consultants, often paying commission on top of a basic salary.

This listing does not state a salary. As a guide, sales roles in South Africa typically pay R6 000 to R25 000 a month (indicative).

Job description

We are seeking a detail-driven and experienced Quality Assurance (QA) Agent to join our dynamic Debt Review team. You will play a critical role in ensuring that our debt counseling, negotiation, and administrative processes meet the highest standards of regulatory compliance, National Credit Act (NCA) requirements, and internal customer service quality.

Key Responsibilities:

Call & Process Monitoring: Evaluate inbound and outbound calls, emails, and debt review proposals to ensure compliance with industry best practices.
Compliance Checks: Verify that all restructuring proposals, client data, and NCR guidelines are accurately executed.
Feedback & Coaching: Provide constructive, actionable feedback and coaching sessions to sales, admin, and collections agents to improve performance.
Error Identification & Reporting: Pinpoint procedural gaps, track error trends, and recommend process improvements to management.
Risk Management: Mitigate operational and legal risks by ensuring stringent adherence to debt review regulations.

Requirements:

Experience: Minimum [e2-3] years of dedicated QA experience within the Debt Review, Debt Counselling, or Collections industry.
Knowledge: In-depth understanding of the National Credit Act (NCA) and debt review administration processes.
Skills: Strong analytical skills, exceptional attention to detail, and excellent written/verbal communication.
Tech-Savvy: Proficiency in QA software, CRM systems, and call center dialer environments.
Education: Grade 12 (Matric) is essential; relevant credit management or compliance certifications are a distinct advantage.

What We Offer:

Competitive basic salary with performance-based incentives.
Opportunities for continuous professional growth and training.
A supportive, team-oriented, and compliance-driven work environment

Pay: R5 000,00 - R6 000,00 per month

Work Location: In person

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What does this sales job pay?

This listing does not state a salary. As a guide, sales roles in South Africa typically pay R6 000 to R25 000 a month (indicative).

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Found on Indeed · Posted Today