Radio Controller

Main Purpose of Position

To maintain radio contact with road staff, prepare schedules and maintains a daily log of all events, road operations

and client liaison.

Key Performance Areas

Duties

•  Maintains radio and telephonic communication with vehicles so that their whereabouts and actions are known at all times

 Uses, ensures crews use, the codes in all radio transmissions

 Ensures that the emergency procedures are known to the vehicles and that correct procedures are adhered to

 Maintains and records a precise and accurate daily log sheet of all vehicles and 3rd person's movement. This includes "blind radio spot" notations, no service receipt numbers,

standby situations, operational reminders, failure to meet agreed schedules and non-schedules work

 Phones client to confirm that a "no service" was required when such is given to crews

 Brief new road crews on specific details of their schedules to ensure maximum efficiency, courtesy and safe driving

 Keeps at hand, all emergency telephone numbers within the branch's jurisdiction

 Keep maps covering the Branch's operations to facilitate schedule planning, re-routing and any other general information

 Carries out other duties within reason, requested or instructed by superiors, which duties are in the interest of the company

JOB PROFILE

Name

Location G4S Cash Solutions

Job title Radio Controller

Reports to Branch Manager

Direct Subordinates (Job Titles) Drivers and Crews

RADIO CONTROLLER Job Profile

G4SCHXXX Version 1 Issue date: XX XXX XXXX

Uncontrolled if printed

*Under Review*

KPA

•  Follow instincts if something isn't right

 Use facts and data to find answers

 Reach reasonable, rational conclusions

 Make good judgement calls

 Make connections - understand both the local and wider

situation

 Keep an open mind

 Rise to the challenges faced

 Make the most of limited resources

 Work with enthusiasm and commitment

 Keep at it, sorting out problems along the way

 Take personal responsibility for achieving results

 Adapt quickly when things change

 Be prepared to challenge existing ways of working

 Always look for better ways of working

 Be honest and professional - say what you think and feel

 Be able to explain why

 Communicate clearly

 Check for understanding

 Ensure others are engaged in the discussion

 Support people who are making changes

• Health and Safety  Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.

 Participate in safety forums created by company for example safety meetings and safety talks

 Report all safety incidents to the relevant people

 Discuss all safety incidents on all levels

 Follow-up on any activities assigned through safety meeting/committee/representative/management

 Attend safety education and refresher programmes

 Comply with safety policies and procedures at workplace

 Distribute safety information as and when required

 Wear protective clothing all the time

RADIO CONTROLLER Job Profile

G4SCHXXX Version 1 Issue date: XX XXX XXXX

Uncontrolled if printed

*Under Review*

Competencies Knowledge Skills Attributes

 Radio control

 Police, Military or 2 years in CIT field

 Formal CIT training

 Acting professionally

 Communication skills (written & verbal)

 Delivering great customer service

 Sharing and cooperating

 Dealing with changing circumstances

Qualification and Experience

 Grade 10

 Driver license

 PDP (Branch specific requirement)

 PSIRA Grade C + CIT

 Firearm competency : Handgun