Receptionist

Job Summary:

We are looking for a professional, articulate, and customer-focused Receptionist to serve as the welcoming face of our organization. In this role, you will manage front-of-house operations, deliver exceptional client service, and ensure efficient query management and resolution while maintaining smooth day-to-day front-desk workflows.

Responsibilities:

• Client & Front-of-House Management: Welcome clients, visitors, and guests warmly, manage visitor sign-in protocols, and direct them professionally to the appropriate internal personnel.
• Customer Communication & Service: Deliver outstanding, polite, and professional customer service across all touchpoints, ensuring an excellent experience for every customer.
• Query Management & Resolution: Promptly receive, log, manage, and resolve or properly escalate client inquiries with high efficiency, tact, and clarity.
• Switchboard & Call Routing: Manage incoming switchboard lines professionally, screen calls accurately, and relay messages clearly and timeously.
• Reception Area Coordination: Maintain a neat, orderly, and professional reception and waiting area that reflects company standards.
• Front-Desk Administration: Handle basic day-to-day administrative tasks, manage incoming/outgoing correspondence, and coordinate courier services as needed.

Skills:

• Highly articulate with exceptional verbal and written communication skills
• Outstanding customer service orientation and interpersonal abilities
• Strong query management, problem-solving, and conflict-resolution skills
• Polished telephone etiquette and professional presentation
• Good organizational and multitasking abilities
• Computer literate (proficiency in Microsoft Office Suite)
• High attention to detail and ability to maintain composure in a fast-paced environment

Experience and Educational Qualifications:

• Grade 12 (Matric) required.
• Relevant qualification in Office Administration or Business Administration.
• At least 2 years of proven professional experience working as a Receptionist.
• Salary: R5 000,00 - R6 000,00 per month
• Work Location: In person

Pay: R5 000,00 - R6 000,00 per month

Education:

• Diploma (Required)

Experience:

• Receptionist : 2 years (Required)

Work Location: In person