Receptionist

Receptionist - Automotive Workshop Experience Essential

Hillcrest, KwaZulu-Natal

Full-time

We are seeking a highly organised and experienced receptionist to join our automotive workshop team in Hillcrest. This role is ideal for someone who thrives in a fast-paced environment, understands workshop operations, and can manage a wide range of administrative and procurement responsibilities.

Minimum Requirements:

Automotive workshop experience is essential - Must have worked in a workshop environment and understand daily operations, customer service, and workshop terminology.

• Valid driver’s license - Required for errands, supplier visits, and vehicle-related tasks.
• Procurement experience - Proven ability to source parts, manage supplier relationships, place orders, and track deliveries.
• Strong administrative background
• Quick thinker & problem solver -Able to make sound decisions under pressure and manage multiple priorities.

Key Responsibilities: Administrative Duties:

• Manage the owner’s diary, schedule meetings, and coordinate internal communications.
• Maintain accurate filing systems (digital and physical) for invoices, job cards, and supplier records.
• Assist with marketing
• Procurement
• Draft and send professional correspondence, quotations, and follow-ups.
• Handle incoming calls, emails, and walk-in client queries with professionalism.
• Prepare reports, meeting minutes, and assist with compliance documentation.
• Maintain confidentiality and ensure smooth flow of information between departments.
• Administration duties

Procurement & Stock:

• Source and order parts and consumables from approved suppliers.
• Track deliveries and ensure timely follow-up on outstanding orders.
• Maintain stock control records and assist with monthly stock takes.

Front Office Support:

• Assist at the front counter when needed - booking vehicles, updating clients, and issuing invoices.
• Customer Liaison
• knowledge to upsell, answering phone call and directing to relevant people
• Liaise with technicians to ensure job progress is communicated clearly to clients.
• Learn and implement system and processes.

Software Skills Required:

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Workshop management software
• Email platforms (e.g Outlook)
• Stock management systems
• Comfortable with digital filing and cloud-based document management

Languages:

• Fluent in English
• Afrikaans proficiency is a strong advantage

Start Date: Immediately

Working Hours: Monday to Friday 7:30 to 17:30 and Saturdays 08:00 to 13:00

Job Type: Full-time

Experience:

• Mechanical workshop: 5 years (Required)
• Sales and Procurement: 5 years (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person