Receptionist

As our Front Desk Receptionist, you are the bridge between our customers and our mechanics. You are the first point of contact for clients, and your ability to multitask and stay calm under pressure will ensure the workshop runs smoothly. We are looking for someone who can "translate" mechanical jargon into plain English for our customers while keeping the workflow organized in the garage.

Key Responsibilities

• Customer Service: Greet customers warmly, check in vehicles for service, and explain repair estimates and timelines in an easy-to-understand manner.
• Phone Management: Answer multi-line phone calls, schedule appointments, and answer customer questions regarding vehicle services and wait times.
• Scheduling: Coordinate the workflow between the service advisors and technicians to ensure efficient use of the workshop space and time.
• Checkout: Process payments, handle invoices, and ensure all paperwork is completed accurately upon vehicle pickup.
• Administration: Maintain a clean and organized reception area, manage filing systems, and handle email correspondence.
• Communication: Relay critical information between the technicians (e.g., parts delays, diagnostic updates) and the customers promptly.
• Reporting: Assist with end-of-day reconciliations and reporting as needed.

What We Are Looking For

• Experience: Previous experience in a receptionist, administrative, or customer service role is essential. Experience in the automotive industry is a BIG plus, but not required—we can teach you about cars if you bring the right attitude!
• Communication Skills: You must be articulate, have excellent phone etiquette, and possess a friendly demeanor. You know how to handle frustrated customers with empathy and patience.
• Tech Savvy: Proficient in Microsoft Office (Word, Excel, Email).
• Multitasking: You thrive in a busy environment and can juggle ringing phones, customers at the desk, and intercom calls from the mechanics simultaneously.
• Professionalism: You have a professional appearance and a "can-do" attitude.