Receptionist

ReceptionistLocation

Remote (South Africa)

Employment Type

Full-Time

Department

Administration & Operations

Reports To

Office Manager / Operations Manager

About Lamqora

Lamqora is a modern recruitment and workforce solutions company helping businesses attract, hire, and retain exceptional talent. We partner with startups, SMEs, and enterprise organisations to deliver Recruitment, Executive Search, Recruitment Process Outsourcing (RPO), Talent Acquisition, Employer Branding, Workforce Consulting, and HR Technology solutions.

As we continue to expand across the UK, Europe, Africa, and international markets, we are looking for a professional, friendly, and highly organised Receptionist to be the first point of contact for our clients, candidates, and business partners.

The Opportunity

As a Receptionist, you will represent Lamqora by delivering a professional and welcoming experience to everyone who interacts with our business. You will manage incoming calls, emails, enquiries, appointments, and administrative tasks while supporting multiple departments with day-to-day operations.

Although this is a remote position, you will act as the company's virtual front desk, ensuring all communications are handled promptly, professionally, and efficiently.

This role is ideal for someone with excellent communication skills, strong organisational abilities, and a passion for customer service.

Key ResponsibilitiesFront Desk & Communication

• Serve as the first point of contact for clients, candidates, and business partners.
• Answer and direct incoming telephone calls professionally.
• Respond to email enquiries and online messages promptly.
• Welcome and assist virtual visitors and meeting attendees.
• Transfer enquiries to the appropriate departments.
• Ensure every interaction reflects Lamqora's professional standards.

Appointment & Calendar Management

• Schedule meetings, interviews, and appointments.
• Coordinate calendars for recruitment consultants and managers.
• Send meeting invitations and confirmations.
• Follow up on appointment reminders.
• Manage meeting room bookings for virtual sessions where required.

Administrative Support

• Prepare letters, reports, presentations, and business correspondence.
• Maintain organised digital filing systems.
• Assist with document preparation and formatting.
• Update company records and databases.
• Support daily administrative activities across departments.

Recruitment Support

• Respond to candidate enquiries.
• Schedule interviews with applicants.
• Assist candidates with application enquiries.
• Coordinate interview confirmations and reminders.
• Support recruiters with administrative tasks.

Customer Service

• Deliver outstanding service to clients and candidates.
• Resolve routine enquiries efficiently.
• Escalate complex requests to the relevant department.
• Maintain a positive and professional customer experience.

CRM & Records Management

• Update HubSpot CRM with customer and candidate information.
• Maintain accurate appointment records.
• Ensure all communications are logged appropriately.
• Support data accuracy across business systems.

Office Coordination

• Monitor shared inboxes.
• Coordinate internal communications.
• Assist with organising company meetings, webinars, and online events.
• Support Operations with general administrative duties.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Call answering and response times.
• Customer satisfaction.
• Appointment scheduling accuracy.
• CRM data quality.
• Administrative accuracy.
• Internal stakeholder satisfaction.
• Timely handling of enquiries.
• Professional communication standards.

Required Experience

• 1–3 years of experience as a Receptionist, Front Desk Administrator, Customer Service Representative, Administrative Assistant, or Office Administrator.
• Excellent written and spoken English.
• Friendly and professional telephone manner.
• Strong organisational and multitasking skills.
• High attention to detail.
• Basic computer literacy.
• Ability to work independently in a remote environment.

Preferred Experience

Experience within one or more of the following industries is advantageous:

• Recruitment & Staffing
• Human Resources
• Professional Services
• Customer Service
• Business Services
• Technology
• Contact Centre

Skills & Competencies

• Customer Service
• Professional Communication
• Telephone Etiquette
• Appointment Scheduling
• Calendar Management
• Administration
• Organisation
• Time Management
• CRM Management
• Attention to Detail
• Problem Solving
• Teamwork

Technology Stack

You'll regularly use:

• HubSpot CRM
• Applicant Tracking System (ATS)
• Google Workspace
• Microsoft 365
• Microsoft Teams
• Slack
• Zoom
• VoIP telephone systems
• AI-powered productivity and communication tools

What Success Looks Like

Within your first 90 days, you will:

• Become the trusted first point of contact for Lamqora.
• Handle enquiries professionally and efficiently.
• Maintain accurate appointment schedules and CRM records.
• Support recruitment and operations with high-quality administration.
• Deliver excellent customer experiences across all communication channels.
• Contribute to smooth day-to-day business operations.

Why Join Lamqora?

Joining Lamqora means becoming part of a growing organisation that values professionalism, teamwork, and exceptional customer service.

We offer:

• Competitive salary.
• Performance-based incentives.
• Flexible remote working.
• Ongoing learning and professional development.
• Career progression into Office Administrator, Executive Assistant, Customer Success, Operations Coordinator, or Office Manager roles.
• Access to modern technology and AI-powered productivity tools.
• A collaborative and supportive work environment.

Our Values

• Integrity
• Excellence
• Accountability
• Collaboration
• Innovation
• Customer Success

How to Apply

Please submit your:

• Updated CV/Resume.
• Cover Letter outlining your relevant experience.
• LinkedIn Profile (if applicable).

Email your application to careers@lamqora.com with the subject line:

Application – Receptionist

For recruitment updates, new vacancies, interview tips, and career opportunities, join our official WhatsApp Channel:

https://whatsapp.com/channel/0029Vb83EZiKgsNtEvw4u63n

We look forward to hearing from you and welcoming you to the Lamqora team.

Pay: R9 301,20 - R14 240,78 per month

Work Location: Remote