Receptionist – Physiotherapy Practice

We are looking for a friendly, professional and organised Receptionist to join our physiotherapy practice. The successful candidate will be the first point of contact for patients and will play an important role in ensuring the smooth and efficient running of the practice.

Key Responsibilities

• Welcome and assist patients in a friendly and professional manner.
• Answer and manage incoming telephone calls, WhatsApp and email enquiries.
• Schedule, confirm and manage patient appointments.
• Maintain accurate patient records and update information where required.
• Handle patient enquiries regarding appointments, services and general practice information.
• Process payments, issue receipts and assist with basic billing and account administration.
• Liaise with medical aids and assist with claims and authorisations where required.
• Manage the reception area and ensure it is clean, professional and welcoming.
• Maintain the appointment diary and manage cancellations, rescheduling and follow-ups.
• Provide administrative support to the physiotherapist and practice management.
• Assist with filing, data capturing and general office administration.
• Maintain patient confidentiality and handle personal information appropriately.
• Follow practice procedures and contribute to a professional patient experience.

Requirements

• Previous reception or administrative experience, preferably within a medical, healthcare or physiotherapy environment.
• Excellent communication and interpersonal skills.
• Professional, friendly and confident telephone manner.
• Strong organisational and time-management skills.
• Computer literate, including Microsoft Office.
• Accurate data capturing and administrative skills.
• Ability to work calmly and efficiently in a busy environment.
• Professional appearance and manner.
• Reliable, punctual and able to work independently.
• Knowledge of medical aid processes will be an advantage.

What We Are Looking For

We are looking for someone who is patient-focused, dependable and well organised, with excellent attention to detail. The ideal candidate should enjoy working with people, be comfortable dealing with sensitive patient information and have the ability to multitask while maintaining a high standard of service. Current work days are Tuesday to Saturday, hours are dependent on appointments, may be required to work late on certain days.

Interested candidates are invited to submit their CV to kpconsulting19@outlook.com, Closing date is 04 September 2026.

Only shortlisted candidates will be contacted.

Pay: R5 000,00 - R7 000,00 per month

Work Location: In person