RECEPTIONIST / RELIEF NIGHT AUDIT

RECEPTIONIST / RELIEF NIGHT AUDIT OPPORTUNITY

Are you organised, guest-focused, and ready to take responsibility for both reception and night audit duties? We’re looking for a professional and friendly Receptionist / Relief Night Audit to join a hotel front office team and deliver excellent guest service while supporting night audit operations when required.

ABOUT THIS JOB

We are looking for a professional and friendly Receptionist / Relief Night Audit to join a hotel front office team. This role is perfect for someone who enjoys working with people, has strong attention to detail, and takes pride in delivering excellent guest service.

You will be responsible for daily reception duties and will also provide relief cover for night audit shifts when needed.

MAIN RESPONSIBILITIES

Guest Service & Front Desk Operations

• Welcome guests warmly and professionally
• Handle guest check-ins and check-outs smoothly and accurately
• Manage reservations, payments, billing, and guest accounts
• Assist guests with information about the hotel, facilities, and local attractions
• Promote hotel services and experiences when appropriate
• Ensure every guest has a positive and memorable stay

Administration, Billing & Reporting

• Keep accurate guest records and update information in the system
• Process payments and manage daily financial transactions
• Complete daily reports and ensure all records are correct
• Manage cash floats and ensure safekeeping of money and documents

Teamwork & Communication

• Work closely with all departments to ensure smooth operations
• Attend daily briefings and complete proper shift handovers
• Maintain professional communication with guests, suppliers, and colleagues

Night Audit Relief Duties

• Perform night audit procedures when required
• Balance daily revenue and check all transactions
• Run reports and prepare handover documents
• Monitor the front office area during night shifts for safety
• Report any discrepancies according to procedures

General Duties

• Keep the reception and front desk area clean and organised
• Follow all hotel policies, safety, and security procedures
• Be flexible to assist with other duties when needed
• Maintain a professional appearance and punctuality at all times

REQUIREMENTS

• Grade 12 (Mathematics required)
• Minimum 2 years’ experience in a similar role
• Strong attention to detail and accuracy
• Good communication skills in English (spoken and written)
• Professional, reliable, and well-presented
• Ability to work shifts, including night shifts
• Strong customer service skills
• Comfortable working with financial transactions and reports

WHAT WE OFFER

• Opportunity to work in a professional hotel environment
• Supportive team culture
• Equal opportunity employer

If you are organised, guest-focused, and ready to take responsibility for both reception and night audit duties, we would love to hear from you. Apply today!